Tabitha Park
Cumbernauld,North Lanarkshire
Summary
dedicated and dependable employee with robust training and customer service expertise, committed team player, proactive and hands-on attitude
Overview
26
26
years of professional experience
Work history
IPC Manager
IDILIQ Resorts & Hotels
Mijas, Malaga, Spain
2022.10 - 2026.01
- Managed a small team supporting client bookings and records
- Maintained accurate daily reports and monitored arrivals
- Resolved customer queries professionally and efficiently
- Handled confidential personal information in compliance with data protection regulations
- Helped ensure smooth daily operations in a busy office
Telemarketing Operations Manager / Team Leader
CLC World Resorts
Mijas, Malaga, Spain
2009.02 - 2021.03
- Progressed from advisor to team leader then operations manager
- Trained new staff and supported team performance
- Maintained operational reports to ensure accurate monitoring of systems
- Assisted customers with bookings and resolved issues to improve satisfaction
- Ensured professional, clear communication at all times
Business Sales Valued Clients Manager
BT (British Telecom)
Glasgow, Glasgow City
2000.01 - 2004.04
- Managed business customer accounts and enquiries
- Arranged 0800 number services and installations of phone systems
- Built strong relationships through clear, helpful communication
Education
Scottish Qualifications Certificate -
Greenfaulds High school
Cumbernauld, North Lanarkshire 08/1987 - 06/1989
Skills
- Excellent customer service skills
- Strong accuracy and attention to detail
- Able to follow procedures and regulations carefully
- Handling confidential information responsibly
- Good organisational and record-keeping skills
- Calm and helpful approach with customers
- Team player who supports colleagues in busy environments
- IT confident: Excel, Word, Teams, booking/report systems
- Quick learner, dependable and punctual
Languages
English
Native
Spanish
Intermediate
Affiliations
- reading
- music
- fitness
References
References available upon request.
Timeline
IPC Manager
IDILIQ Resorts & Hotels
2022.10 - 2026.01
Telemarketing Operations Manager / Team Leader
CLC World Resorts
2009.02 - 2021.03
Business Sales Valued Clients Manager
BT (British Telecom)
2000.01 - 2004.04
Scottish Qualifications Certificate -
Greenfaulds High school
08/1987 - 06/1989