Detail‑oriented business support specialist with hands‑on expertise in financial systems, reporting, and data manipulation. Proficient in Excel and Microsoft Office, with strong capabilities in data transformation, process optimisation, and digital workflow enhancement. Known for a proactive mindset, adaptability, and the ability to collaborate across teams to strengthen financial controls and deliver reliable, insight‑rich reporting.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
Community Safety Team Business Support Officer
Barking and Dagenham Council
03.2026 - Current
Managed comprehensive financial and administrative services for the Community Safety Team, including processing and monitoring invoices, complaints, and enquiries to ensure smooth operational delivery.
Served as the first point of contact for a wide range of internal and external enquiries, ensuring compliance with the council’s Privacy Act and GDPR regulations.
Liaised with Corporate and Departmental IT teams to coordinate IT account setup, laptop allocation, security passes, and onboarding training for all new Community Safety staff.
Processed and monitored Purchase Order requests across all areas of the Community Safety Team, ensuring accuracy and adherence to financial procedures.
Prepared, verified, and processed invoices and payment coding documents, maintaining high standards of accuracy and financial control.
Managed end‑to‑end access control processes using NET2 systems, including issuing, updating, and revoking permissions for internal and external stakeholders.
Customer Service Representative
PMR
LONDON
02.2026 - 06.2026
Managed daily operations for staff and residents, ensuring smooth team collaboration, and supporting timely, accurate project delivery.
Created and maintained Excel reporting tools to monitor daily actions progress, improve team communication, and boost workflow effectiveness.
Achieved rapid resolution and stakeholder satisfaction by promptly responding to enquiries and escalating complex matters to management.
Utilised Microsoft Office to enable precise project tracking by managing project documentation, updating records, and drafting communications in accordance with company needs.
Maintained and updated daily database records, ensuring data accuracy and integrity to support reliable reporting and analysis.
Technical Business Support Officer
Exchequer Southwark Council (Essential Employment)
London
10.2024 - 11.2025
Analysed data and reported on voucher status, giving stakeholders concise, useful updates that enhanced workflow transparency and aided project goals.
Optimised payment data extraction using Excel formulas, decreasing processing time from 7 minutes to a single copy-and-paste operation.
Collaborated with the team to test and evaluate a local data analysis tool, which increased reporting accuracy from 70% to 95%.
Developed standardised email templates to convey voucher payment results to stakeholders, boosting clarity and consistency.
Monitored expenditure and created budgets for Holiday Free School Meal vouchers to ensure correct financial allocation.
Cleaned and maintained datasets to ensure database functionality and avoid delays in voucher payment processing.
Managed project tasks tracking with Monday.com, ensuring clear deliverables, and supporting business reporting.
Technical Business Operations Officer
Royal Borough of Kensington and Chelsea
London
04.2023 - 09.2024
Created operational and performance reports for managers, facilitating better service delivery and data-driven decision-making.
Coordinated the schedules for quarterly inspections, gathering and evaluating property data to produce concise, useful insights that improved operational effectiveness.
Created and granted licences and legal notices for environmental health services, ensuring that data-driven tasks were processed accurately, on schedule, and in compliance.
Provided first-line technical support to eight departments, effectively resolving system problems and guaranteeing uninterrupted data flow, and operational stability.
Improved data completeness and regulatory preparedness by identifying unregistered food enterprises through data analysis and updating council databases.
Improved data accuracy and reporting capabilities for the Environmental Health team by maintaining and updating the Acolaid system with food registration and inspection data.
Finance and IT Operations Systems
Damson Media
London
06.2022 - 03.2023
Engaged with stakeholders, clients, and internal teams to gather and define business and data requirements, delivering solutions that improved response times and service quality.
Processed and managed financial data, including payroll, purchase orders (POs), invoicing, and expenses, ensuring accuracy, timely processing, and reliable financial records.
Developed and implemented an Excel-based budget tracking and financial forecasting model, improving reporting speed, accuracy, and supporting data-driven financial planning.
Monitored budgets and collaborated with teams to identify discrepancies, ensuring spending stayed within limits and forecasts aligned with operational needs.
Collaborated with the Debt Recovery Team to analyse overdue accounts and follow up on outstanding balances, contributing to improved cash flow and financial performance.
Oversaw operational workflows, ensuring process consistency, data accuracy, and continuity across teams.
Education
Bachelor of Science - Computer Science
University of Greenwich
London, England
09.2022 - 07.2025
Skills
Financial Processes & Forecasting
Purchase Order Management
Data Management & Processing
Project & Operations Support
Microsoft Office Suite
IT Systems Improvement
Technical Support
Timeline
Community Safety Team Business Support Officer
Barking and Dagenham Council
03.2026 - Current
Customer Service Representative
PMR
02.2026 - 06.2026
Technical Business Support Officer
Exchequer Southwark Council (Essential Employment)
<ul><li>Direct Care & Individualized Support: Developed tailored Support and Care Plans for residents, achieving a 95% satisfaction rate by fostering trust and empowering residents towards self-sufficiency</li><li>Crisis Management & Behavior Monitoring: Reduced incidents by 40% through active monitoring and de-escalation techniques, promoting a safer environment for both residents and staff</li><li>Educational Planning & Activity Participation: Organized and led workshops on life skills, rights, and empowerment, supporting young people's educational and recreational engagement</li><li>Budget Oversight & Financial Planning: Managed resident-specific budgets, including clothing and recreational needs, ensuring compliance with financial plans and accurate documentation</li><li>Supervisory Role & Team Collaboration: Actively participated in staff meetings and supervision, contributing to a cohesive and supportive team environment</li><li>Health, Safety & Compliance: Conducted regular assessments to ensure all support services met safety standards, addressing issues such as sanitation, fire safety, and access to health services</li></ul> at McVerry Trust<ul><li>Direct Care & Individualized Support: Developed tailored Support and Care Plans for residents, achieving a 95% satisfaction rate by fostering trust and empowering residents towards self-sufficiency</li><li>Crisis Management & Behavior Monitoring: Reduced incidents by 40% through active monitoring and de-escalation techniques, promoting a safer environment for both residents and staff</li><li>Educational Planning & Activity Participation: Organized and led workshops on life skills, rights, and empowerment, supporting young people's educational and recreational engagement</li><li>Budget Oversight & Financial Planning: Managed resident-specific budgets, including clothing and recreational needs, ensuring compliance with financial plans and accurate documentation</li><li>Supervisory Role & Team Collaboration: Actively participated in staff meetings and supervision, contributing to a cohesive and supportive team environment</li><li>Health, Safety & Compliance: Conducted regular assessments to ensure all support services met safety standards, addressing issues such as sanitation, fire safety, and access to health services</li></ul> at McVerry Trust
SVP Program Manager/Issue Governance Support – Business Operations and Controls at Bank of AmericaSVP Program Manager/Issue Governance Support – Business Operations and Controls at Bank of America
<ul><li>Manage three separate teams for which their scope includes middle office support for the client relations community including known population remediations, complex reporting as well as a business manager team executing on efficiencies and development opportunities (eleven individuals both domestic and overseas contingent workers). 13 years of Institutional Relationship experience, 7 of those involving people management</li><li>Currently own and assist with facilitating the client relation pieces of various Management Action Plans (MAP) and internal audits within Revenue Credit Account (RCA) and Service Level Agreement (SLA) areas</li><li>In February 2024 released the first Salesforce Intake system at TIAA after five years of development and advocacy. This build has been noted as the blue print for all future case management intake systems within Salesforce at TIAA providing efficiency and ease for the user while reducing risk for the company</li><li>Worked on advancements and efficiencies within the Service Level Agreement process including salesforce automation. Implemented continuous improvement projects which reduced specific quarterly reporting tasks from days to minutes as well as the inception of a single budget code to pull penalties from rather than dozens of different budget codes</li><li>Through partnership with operations, updated the standard operating procedures for Client Service Managers concerning non bulk Lost Earning Calculations in 2021 to be submitted primary through plan focus unless through special exception. This reduced volumes for my team around lost earning calculations by 22% compared to the year prior while providing a more seamless and straight through process for the external clients</li><li>Continue working through obstacles, avoid duplication of efforts between client relations and other support team within different departments while creating synergy towards “working as one”</li><li>Advanced public speaking skills presenting both in person and virtually to groups as small as senior leadership to hundreds of employees on various forums</li></ul> at TIAA<ul><li>Manage three separate teams for which their scope includes middle office support for the client relations community including known population remediations, complex reporting as well as a business manager team executing on efficiencies and development opportunities (eleven individuals both domestic and overseas contingent workers). 13 years of Institutional Relationship experience, 7 of those involving people management</li><li>Currently own and assist with facilitating the client relation pieces of various Management Action Plans (MAP) and internal audits within Revenue Credit Account (RCA) and Service Level Agreement (SLA) areas</li><li>In February 2024 released the first Salesforce Intake system at TIAA after five years of development and advocacy. This build has been noted as the blue print for all future case management intake systems within Salesforce at TIAA providing efficiency and ease for the user while reducing risk for the company</li><li>Worked on advancements and efficiencies within the Service Level Agreement process including salesforce automation. Implemented continuous improvement projects which reduced specific quarterly reporting tasks from days to minutes as well as the inception of a single budget code to pull penalties from rather than dozens of different budget codes</li><li>Through partnership with operations, updated the standard operating procedures for Client Service Managers concerning non bulk Lost Earning Calculations in 2021 to be submitted primary through plan focus unless through special exception. This reduced volumes for my team around lost earning calculations by 22% compared to the year prior while providing a more seamless and straight through process for the external clients</li><li>Continue working through obstacles, avoid duplication of efforts between client relations and other support team within different departments while creating synergy towards “working as one”</li><li>Advanced public speaking skills presenting both in person and virtually to groups as small as senior leadership to hundreds of employees on various forums</li></ul> at TIAA