T A B A T H A QUINN
Brighton,Sussex
Summary
I have experienced and personable customer service professional with a background in healthcare, retail and hospitality, that I am keen to further develop. Past employers, have stated i have a proven ability to create positive customer experiences through effective communication, problem-solving, and a friendly, professional approach. Skilled in handling high-pressure situations, resolving complaints, I am able to be a productive member of a team to ensure smooth day-to-day service. I am passionate about delivering high standards and building customer loyalty and satisfaction.
Overview
1
1
Certification
5
5
years of professional experience
Work history
Health Care assistant
Bluebird Care
Brighton, East Sussex
2026.01 - Current
- Assisted in patient care, improved comfort and well-being.
- Assisted with mobility exercises, promoting independence for clients.
- Prepared nutritious meals for improved client health.
- Monitored progress of clients, reporting any changes in condition swiftly to healthcare team.
- Implemented personalised care plans, delivering bespoke service tailored to individual needs.
- Enhanced quality of life with engaging in meaningful conversations and activities.
- Kept detailed records of care delivered during each visit.
- Managed medication schedules to ensure correct dosage at appropriate times.
- Ensured cleanliness of living environments to enhance comfort and hygiene.
- Used relevant mechanical equipment and appropriate moving and handling techniques to move patients safely.
Hairdressing Assistant
Sequoia Hair And Beauty
2023.08 - 2024.09
- Prepared drinks and snacks for customers, paying close attention to dietary requirements, for enhanced salon experiences.
- Built positive customer relationships, providing friendly service and care throughout appointments in order to, maintain strong client relationships, increasing clients base.
- Assisted in preparing beverages for guests throughout treatments, ensuring customers remained refreshed and happy.
- Carried out thorough, regular salon cleaning to maintain faultless brand image and hygiene standards.
- Greeted customers with warmth and professionalism, checking in for salon appointments and providing drinks and magazines.
- Answered salon's phones and emails to take bookings, answer queries and manage complaints.
- Cleaned hair from the salon when required by stylists, keeping the salon looking presentable and clean.
- Conducted deep cleaning when required by sweeping floors, removing rubbish, and sterilising styling tools after use.
- Provided shampoo and conditioning treatments with care and attention, tailoring products to suit customer hair types.
- Arranged display window and interior displays, showcasing promotional items to attract walk-in clients.
Sales Assistant
Next
2022.11 - 2023.05
- Provided all-round store support, performing cashier duties, offering product assistance and delivering customer care.
- Stocked and rotated inventory regularly.
- Assisted with product selections according to individual requirements and preferences.
- Ensured compliance with health and safety regulations, protecting customers and staff from potential hazards.
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Processed cash and card payments during busy shopping periods, limiting customer wait times.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Answered incoming calls and handled customer enquiries to clarify policy, pricing, and information.
Hairdressing Assistant
Jadey's
2021.11 - 2022.10
- Prepared clients for hairdressers offering gowns to protect from hair clippings, bleach and dye.
- Greeted customers at reception desk and aided with check-in, check-out and bookings.
- Answered phones, offering customer assistance and general salon information.
- Made refreshments for waiting customers, offering beverages.
- Made sure all shelves were fully stocked with preferred products.
- Kept work area clean and orderly to maintain professional environment and uphold hygiene standards.
- Billed and processed payments for services rendered.
Education
Adult Nursing
University of Brighton
GCSES -
Kennet School
BTEC Health And Social Care - undefined
Kennet School
Skills
- Good communication skills
- Organised
- Problem-solving
- Appointment scheduling
- Enthusiastic customer service
- Manual handling training
- Reliable and efficient
- Friendly and supportive
- Ability to work cooperatively in a team environment
- Complaint resolution
- Cash handling
- Toileting and grooming
- Health assessment and monitoring
- Clinical record-keeping
- Basic Life Support training
- Dementia care training
- End-Of-Life care sensitivity
Certification
Full Valid UK driving Licenced
Timeline
Health Care assistant
Bluebird Care
2026.01 - Current
Hairdressing Assistant
Sequoia Hair And Beauty
2023.08 - 2024.09
Sales Assistant
Next
2022.11 - 2023.05
Hairdressing Assistant
Jadey's
2021.11 - 2022.10
BTEC Health And Social Care - undefined
Kennet School
Adult Nursing
University of Brighton
GCSES -
Kennet School