Krisztina Szigeti
Warwick
Summary
Experienced and effective Manager adept in all aspects of successful hotel management. Passionate about the hospitality and service industry, and eager to bring my years of experience and growth to another flourishing establishment. Committed to working as a positive team member to achieve success and to fostering a positive team environment conducive to achieving personal and team successes.
Overview
32
32
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Receptionist
Birmingham City University
06.2023 - Current
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
Manager
The Welcombe Hotel
02.2022 - 05.2023
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Implemented new policies and procedures in response to changing industry trends, resulting in improved operational efficiency.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Served as the primary point of contact for guests during overnight hours, providing exceptional service and prompt assistance with all inquiries or concerns.
- Streamlined night audit processes for increased accuracy and timely financial reporting.
Cleaning Supervisor
Hamton Envi.ronment Ltd
06.2018 - 08.2021
- Educated staff on environmentally friendly practices, incorporating sustainable methods into daily operations where possible.
- Conducted regular inspections of facilities to ensure consistent cleanliness levels, addressing any issues promptly.
- Streamlined communication between team members and management, fostering a positive work environment conducive to productivity.
- Implemented safety guidelines for staff members, reducing workplace accidents and promoting a safe working environment.
- Provided ongoing coaching for employees struggling with specific tasks or responsibilities to improve overall skill set within the team.
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
Cleaning Supervisor
Ocs Cleaning Service
05.2016 - 06.2018
- Trained and mentored new staff on cleaning and safety protocols.
- Monitored staff performance and provided feedback to drive productivity.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Police Commander
Hungarian Police Department
12.1991 - 10.2015
- Enhanced officer training by developing comprehensive curriculums focused on communication skills, de-escalation techniques, and cultural sensitivity.
- Increased crime prevention efforts through proactive patrolling tactics and targeted enforcement initiatives.
- Monitored officer performance through regular reviews, providing constructive feedback and guidance on areas of improvement as necessary.
- Supported officer wellness programs to promote mental health awareness, physical fitness, and stress reduction among staff members.
- Reduced crime rate within the jurisdiction by identifying trends, allocating resources strategically, and collaborating with community partners.
- Inspected and oversaw functions of patrol officers, detectives and lieutenants.
Education
Master of Science - Serious And Violent Crime
Arden University
Birmingham 04.2001 -
Bachelor of Arts - International Hospitality And Tourism Management
University College Birmingham
Birmingham, United Kingdom 04.2001 -
Bachelor of Arts - Political, Government
Police Academy
Budapest 04.2001 -
Skills
Administrative Support
Time Management
Verbal and written communication
Organization skills
Office Administration
Customer Service
Problem-solving aptitude
Excellent Communication
Switchboard Operation
Teamwork and Collaboration
Certification
Health and Safety at work (NEBOSH)
Timeline
Health and Safety at work (NEBOSH)
03-2024
DSE Assessor - Birmingham City University
10-2023
Receptionist
Birmingham City University
06.2023 - Current
Fire Marshal - The Welcombe Hotel
06-2022
First Aid at work - The Welcombe Hotel
03-2022
Manager
The Welcombe Hotel
02.2022 - 05.2023
Cleaning Supervisor
Hamton Envi.ronment Ltd
06.2018 - 08.2021
Cleaning Supervisor
Ocs Cleaning Service
05.2016 - 06.2018
Master of Science - Serious And Violent Crime
Arden University
04.2001 -
Bachelor of Arts - International Hospitality And Tourism Management
University College Birmingham
04.2001 -
Bachelor of Arts - Political, Government
Police Academy
04.2001 -
Police Commander
Hungarian Police Department
12.1991 - 10.2015