Sytoria Wainwright
London
Summary
As a second-year English literature student, I have developed strong analytical and critical thinking skills, honed through the close study of diverse texts and literary traditions. My coursework has fostered my ability to communicate complex ideas clearly, both in writing and in speech. Though I am still exploring potential career paths, I am eager to apply my skills in a range of professional settings, including fields like publishing, media, and communications. I am open to new opportunities that will allow me to grow and continue learning as I refine my career direction.
Overview
7
7
years of professional experience
Work History
Supervisor
New Look Retailers
Antrim, Antrim and Newtownabbey
10.2021 - 08.2024
- Led a team of 10 staff, ensuring high standards of customer service and operational efficiency
- Attended conference calls to discuss KPI's, collaborating with management to assess performance and develop action plans for improvement
- Managed the social media accounts for my store, creating engaging content that boosted online visibility and customer engagement
- Trained and developed team members in sales techniques and customer engagement, fostering a collaborative and motivated work environment
Supervisor
Starbucks Coffee
Antrim, Antrim and Newtownabbey
04.2021 - 10.2021
- Made and served beverages with speed, consistency and quality in a fast-paced cafe environment
- Trained new staff on till service and coffee-making techniques including latte art
- Managed peak hours effectively, creating and delivering drinks swiftly to maintain efficient service and dealt with any problems that arose e.g. coffee machine breaking down during a busy period
- Counted money in cash drawers and reconciled totals at end of day
- Set up and entered all financial data into spreadsheets using Microsoft Excel
Waitress assistant
Top of the Town
Antrim, Antrim and Newtownabbey
05.2017 - 04.2021
- Provided excellent customer service as both a waitress and bartender, ensuring guests had a positive experience
- Took and served food and drink orders efficiently during busy periods, managing multiple tables and bar customers simultaneously
- Maintained a clean and organised bar area, adhering to health and safety standards and restocking supplies as needed
- Assisted in training new team members, demonstrating best practises in customer service, order management and bar operations
- Build strong relationships with regular customers, contributing to a welcoming and friendly atmosphere
Education
Bachelor of Arts - English Literature and Creative Writing
Queen Mary University of London
London 09/2023 -
Diploma of Higher Education - Humanities and Social Sciences
Belfast Metropolitan College
Belfast 09/2021 - 05/2023
Certificate of Higher Education - Health and Social Care
Northern Regional College
Ballymena 08/2016 - 05/2018
GCSEs -
Parkhall Integrated College
Antrim 08/2011 - 05/2016
Skills
- Leadership
- Problem-solving
- Communication skills
- Social media marketing
- Upselling
- Customer Service
- In-store visual merchandising
- Effective under pressure
- Cash handling
- Barista experience
- KPI management
- Quality Assurance
- Workforce training
Affiliations
- Reading has always been a passion of mine, particularly Victorian fiction novels and more recently I have discovered my interest in the self-development genre.
- I am currently training for a half-marathon that I will run in 2025. This will be a difficult challenge that I have set for myself, but I believe my determined nature will help me achieve this personal goal of mine.
- Writing has been an important and effective creative outlet since I was a child. From lyrics and poems to creative non-fiction pieces, I have always loved to share my experiences in this way.
- I taught myself to play guitar, piano and ukulele at a young age.
References
References available upon request.
Timeline
Supervisor
New Look Retailers
10.2021 - 08.2024
Supervisor
Starbucks Coffee
04.2021 - 10.2021
Waitress assistant
Top of the Town
05.2017 - 04.2021
Bachelor of Arts - English Literature and Creative Writing
Queen Mary University of London
09/2023 -
Diploma of Higher Education - Humanities and Social Sciences
Belfast Metropolitan College
09/2021 - 05/2023
Certificate of Higher Education - Health and Social Care
Northern Regional College
08/2016 - 05/2018
GCSEs -
Parkhall Integrated College
08/2011 - 05/2016
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