Syndi Sheppard
Bristol,Avon
Summary
Adaptable professional with proven expertise in time management and workload organization. Manages a complex high-rise building for residents over 55, ensuring reliability in task execution and consistent adherence to deadlines and quality standards. Collaborates effectively within diverse teams while excelling in independent roles. Committed to delivering exceptional customer service and supporting team objectives.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Location Manager
Anchor
Portishead, North Somerset
11.2021 - Current
- Oversee and manage local contracts for the estate
- Supported residents in managing properties to encourage independent living.
- Assisted with property lettings and rent account management while addressing anti-social behaviour.
- Engaged residents to proactively resolve issues and minimise complaints.
- Handled complaints with thorough investigations to ensure residents felt heard and informed.
- Maintained resident trust in Anchor through clear communication and expectation management.
- Oversee location budget and service charge accounts to uphold high standards of property repairs.
- Conducted health and safety checks and risk assessments in line with policy compliance.
- Collaborated with external agencies to assist residents' diverse needs and access relevant services.
- Encouraged resident participation in social events to foster community inclusion.
- Worked with colleagues and line manager by attending meetings and ensuring training remained up to date.
Hotel room attendant
Arnos Hotel
Bristol, Avon
08.2021 - 11.2021
- Demonstrated excellent communication skills whilst liaising with other hotel departments to fulfil guest requirements.
- Participated proactively in training sessions to improve professional skills continuously.
- Provided swift response to emergency situations demonstrating calmness and professionalism under pressure.
- Exhibited proficiency in time management by completing assigned duties within deadlines.
- Observed strict compliance with hotel's security protocols reinforcing overall safety standards.
- Achieved high customer satisfaction with meticulous attention to detail during room preparation.
- Assisted in the improvement of housekeeping processes for better efficiency.
- Reported maintenance issues promptly facilitating quick repairs and minimal inconvenience for guests.
- Maintained exceptional cleanliness in guest rooms by diligently performing daily cleaning tasks.
- Adhered strictly to lost-and-found procedures, contributing towards operational integrity of the establishment.
- Collaborated harmoniously with team members working collectively towards shared goals.
- Promoted a hygienic environment through thorough cleaning of bathrooms, changing linens, and vacuuming floors regularly.
- Utilised proper chemicals and supplies for cleaning tasks, adhering strictly to safety regulations.
- Cultivated a welcoming atmosphere by preparing rooms prior to guest arrival meticulously.
- Handled requests for extra amenities promptly, ensuring guest satisfaction.
- Reported maintenance issues for prompt resolution.
- Secured guest rooms after performing housekeeping services.
- Identified cleaning efficiencies to reduce average room preparation times.
- Stocked trollies to maintain stable cleaning supplies.
Housekeeper and Relief Manager
Anchor
Leicester, East Midlands
12.2016 - 11.2020
- Carryout training
- Supported residents in managing properties to promote independent living.
- Engaged with residents to resolve issues proactively and prevent complaints.
- Handled complaints with ownership and thorough investigation to ensure residents feel heard and informed.
- Maintain resident trust in Anchor through clear communication and expectation management.
- Created welcoming atmosphere with regular dusting and vacuuming of rooms.
- Ensured spotless and tidy environment by performing comprehensive house cleaning tasks.
- Completed deep cleaning tasks resulting in a germ-free environment.
- Promoted safety through checking household appliances to prevent potential hazards.
- Maintained high hygiene standards for improved living conditions.
- Conducted health and safety checks and risk assessments in line with policy compliance.
- Collaborated with external agencies to support residents' diverse needs and access appropriate services.
- Encouraged resident participation in social events to enhance community inclusion.Collaborated harmoniously with team members working collectively towards shared goals.
- Promoted a hygienic environment through thorough cleaning of bathrooms, changing linens, and vacuuming floors regularly.
- Utilised proper chemicals and supplies for cleaning tasks, adhering strictly to safety regulations.
Courier delivery driver
Hermes
Leicester , East Midlands
12.2013 - 03.2016
- Loaded and unloaded parcels for efficient delivery processes.
- Utilised GPS systems to optimise route planning and expedite deliveries.
- Collaborated closely with dispatch team for seamless delivery coordination.
- Managed paperwork for smooth transactions and record keeping.
- Ensured timely delivery by skillfully navigating various routes.
- Facilitated secure deliveries by adhering to safety protocols.
- Fostered positive relationships with customers through excellent communication skills.
- Adhered to traffic laws to ensure road safety at all times.
- Managed customer queries, resulting in enhanced satisfaction levels.
- Handled fragile items with care, eliminating damage during transit.
- Manually loaded and unloaded heavy parcels, safely lifting heavy objects.
- Completed end-to-end deliveries by reaching assigned customers on time and obtaining signatures.
Education
GCSEs - English and Maths
Leicester College
Leicester 07.1998 - 07.1999
Skills
- Adaptability to change
- Tenancy management
- Social care understanding
- Tenant liaison
- Rent collection
- Health and safety compliance
- Microsoft office and word
- record keeping
- time management
- driving licence
Affiliations
- Camping
- Dogs
- Football
- Walking
Certification
Fire Safety
Mandatory
Completed on 26/11/2025
Code of Conduct - Housing Services
Mandatory
Completed on 03/09/2025
Asbestos Awareness
Mandatory
Completed on 31/07/2025
Building Safety Management
Completed on 31/07/2025
BeSafe Learning
Completed on 02/04/2025
Combined Health Safety and Fire for Housing Managers
Mandatory
Completed on 02/04/2025
Anti-Social Behaviour (ASB) & Hate Crime - eLearning
Mandatory
Completed on 13/03/2025
Business Continuity Planning
Essential
Completed on 17/01/2022
COSHH Awareness Training
Mandatory
Completed on 06/10/2025
Fraud Awareness
Mandatory
Completed on 08/09/2025
Cyber Security
Mandatory
Completed on 13/03/2025
Damp and Mould Case Management
Completed on 20/10/2025
Damp and Mould Awareness
Mandatory
Completed on 13/03/2025
EventCapture
Completed on 10/08/2022
Dementia Awareness for HOUSING
Completed on 04/05/2022
Dementia Awareness
Completed on 10/03/2022
Display Screen Equipment (DSE)
Mandatory
Completed on 26/01/2022
Equality Diversity and Inclusion
Mandatory
Completed on 24/01/2022
Food Safety
Completed on 14/12/2021
Personal Safety
Essential
Completed on 25/09/2025
Agresso Training & Guidance Documents - Expenses
Completed on 21/11/2021
Agresso Training & Guidance Documents - Purchasing
Completed on 14/03/2022
Legionella Awareness
Mandatory
Completed on 26/11/2025
Managing Moving and Handling Risks
Mandatory
Completed on 31/07/2025
Mental Capacity Act Housing
Completed on 09/04/2025
Location Manager Induction For Scheme Managers
Completed on 10/01/2023
Northgate - Legacy Hanover User Guides and Videos
Completed on 24/01/2022
Welcome to Anchor - Chief Executive Call
Completed on 26/01/2022
Information Security
Mandatory
Completed on 15/11/2021
Introduction to Customer Services Workshop (Rented)
Completed on 28/01/2022
Safeguarding - Tier 2 - Event Capture
Mandatory
Completed on 08/09/2025
The General Data Protection Regulation (GDPR 2021)
Mandatory
Completed on 08/09/2025
Section 20 Housing
Completed on 09/04/2025
Using CRM for Complaint Handling - Location Managers and Area Managers
Completed on 02/04/2025
Plentific - Voids
Completed on 31/03/2025
Plentific - Work Orders - Housing
Completed on 09/01/2025
Plentific - Systems Navigation and Dashboard
Completed on 09/01/2025
Plentific - Inspections
Completed on 08/01/2025
Working with Complex Needs
Completed on 31/12/2024
Safeguarding - Tier 2 - Workshop
Completed on 02/04/2024
Welcome to Anchor
Completed on 26/01/2022
Master Key Procedure
Mandatory
Completed on 12/11/2021
Whistleblowing
Mandatory
Completed on 11/11/2021
References
References available upon request.
Timeline
Location Manager
Anchor
11.2021 - Current
Hotel room attendant
Arnos Hotel
08.2021 - 11.2021
Housekeeper and Relief Manager
Anchor
12.2016 - 11.2020
Courier delivery driver
Hermes
12.2013 - 03.2016
GCSEs - English and Maths
Leicester College
07.1998 - 07.1999