Symone Rust

Within my Administrator role at Corby Business Academy I face students, parents, carers and also other visitors on a daily basis. I am caring and compassionate towards all queries they may have or problems they may be facing. My main responsibilities is dealing with general admin duties throughout the day. I focus mostly on the finance department, this involves organising and launching trips, monitoring student's financial funds, fundraising, banking and much more. I also support with wider communication that we send out to our community, whether this be to our Academy audience or sharing our positivity on our Socials.

I have also gained experience working on our main Academy reception. This is a fast paced role which requires a lot of attention to detail. Within this role inbound and outbound calls are very frequent, resulting in excellent customer service provided.

Working as an administrator means being a part of the Business Support Team. Being a part of the team comes a lot of teamwork and helping one an other with tasks we may be facing. This also gains extra knowledge across all departments. I am always willing to help support teachers and other colleagues around the Academy to the best of my ability.

I worked at Kettering General Hospital as an Apprentice for a short period in Business and Administration. Most of my day to day tasks as an Apprentice included;

• Archiving and filing patient medical files and notes regularly, enabling easy access when required.
• Performed data entry tasks for accurate data and record-keeping.
• Maintained organised workspace, promoting a productive environment.
• Meeting a Greeting patients as they entered the Hospital and helped them find their way around.
• Collecting patient medical records/paperwork ready for organising for their next visit
• Telephone communication, whether this be with patients or other medical clerks within the hospital setting and other external surgeries.

Other administrative tasks were performed across the period of employment.

I started off an exciting career opportunity as a Health Care assistant at Kettering General Hospital. This was as a bank role that then progressed to a permanent position in ENT Outpatients.

Whilst working as a bank Health Care Assistant, I experienced both ward and outpatient shifts. On the wards I got involved in a variety of tasks for example, escorting patients for tests or procedures within the hospital premises whilst ensuring their safety and comfort, collaborating with nurses to provide comprehensive patient care ensuring a smooth recovery path, enhanced healing process by changing wound dressings regularly and daily managing personal hygiene of bed-bound patients, maintaining dignity and respect at all times amongst other duties. Frequently on some wards I worked on I dealt with some challenging behaviours, dementia patients were on most wards. I also helped to maintain stock levels of medical supplies on the wards, ensuring uninterrupted care services during shifts. Throughout any shift I always kept detailed records of patients progress.

Following working on the wards I progressed to a permanent bank position to ENT Outpatients which then progressed a full time permanent position. Within outpatients I helped run daily clinics with different clinicians. I helped chaperone with treatments and consultations. I also supported on running the ENT Adhoc clinic, this clinic involved seeing emergency patients from A&E and direct from Doctor's surgeries. I was responsible for supporting the Doctor and running of the clinic with booking in new patients, ordering patient private medical notes and also making sure stock and medication was replenished after each appointment. Whilst working in ENT I also worked alongside the Audiology department who ran clinics alongside ENT.

For both wards and outpatients I was able to use the Hospitals computer software to access all patient medical records when required, view test results and much more.

Overall being a Health Care Assistant within the hospital showed me how to care and be compassionate towards others, whilst giving the best version of yourself.

I joined Sandalwood Court Care Home in March 2019. This was my first insight to care work and I found it so rewarding and comforting in knowing I was able to help support giving good care to others.

A few Roles and responsibilities I covered were;

• Personal patient care, assisting with all aspects that the patient may need and help assisting with.
• Delivering excellent customer service by addressing concerns of patients' families.
• Ensuring a safe environment by maintaining orderliness and cleanliness in the home.
• Encouraged independence among patients whilst assisting them with tasks.
• Maintained confidentiality and compliance standards for optimised patient care.

I also filled in patient records/care plans throughout my day or night shift pattern, and possibly other forms when required for example body map chart, food and fluid chart. I got involved in handovers where relevant information was passed over from to shift to shift regarding the residents individually.

Within my working time at Sandalwood Court Care Home I underwent various training including induction training, medication training, risk of falls training and a few others. I also completed my Care Certificate within my time at the care home and hold a certificate to certify this. I am always happy and willing to undergo any other training that comes up.

I thoroughly enjoyed my experience at Sandalwood Court Care home.

I joined WHSmith in September 2007, I started working there as a Sales Assistant and progressed to a Supervisor over time, I qualified in 2013.

My main roles and responsibilities were;

• Delivering exceptional customer service and after sales service, encouraging repeat business.
• Helped customers with assistance and product searching leading to increase sales across the store.
• Managed till operations smoothly, reducing waiting time for customers.
• Within the Supervisor role I handled cash transactions swiftly, ensuring accurate banking at the end of the day/week.
• Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
• Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
• Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
• Helped customers obtain specialised help for refunds and exchanges.

And much more.

Within my time I have came across challenging situations but always ended on a positive outcome. I was responsible at times to open and close the store and always run a normal business day with a team under me.

My time at WHSmith was a good knowledgeable career which allowed me to experience different roles within a High Street store setting.

Work Experience

For my work experience whilst I was still studying at school I worked at the Honda car garage in Kettering. I done a variety of administrative duties in my time here;

• Meeting and greeting customers who came into the garage and finding out their need.
• Receptionist duties, this involved answering and making calls, filing and photocopying documents.
• Dealing and following up with customer complaints
• Marketing tasks , typing up and sending letters out to customers.

I gained a lot of confidence and customer service skills within this work experience and also computer knowledge along the way.