As a motivated individual, my professional journey has primarily revolved around working within my family's hotel business. Through this experience, I have developed a strong work ethic, a deep understanding of the hospitality industry, and a passion for delivering exceptional customer service.
Working in a family business has provided me with valuable insights into the intricacies of running and managing a successful enterprise. I have gained hands-on experience in various aspects of the hotel operations, including customer service, administration, team coordination, and problem-solving. These experiences have given me a comprehensive understanding of the importance of attention to detail, efficient time management and maintaining high standards of quality.
Despite my limited external work experience, I approach each task with enthusiasm, professionalism, and a dedication to continuous improvement. I am eager to expand my horizons and apply the skills I have acquired in broader context, seeking opportunities to further develop my abilities.
Developed strong organizational skills through managing guest check-ins, reservations and inquiries.
Demonstrated exceptional customer service by addressing guest concerns and providing accurate information.
Multitasked effectively in a fast-paced environment, handling phone calls, emails, and administrative tasks with efficiency.
Honed communication and interpersonal skills by providing attentive service to guests in the bar and restaurant.
Maintained a welcoming and friendly atmosphere, ensuring customer satisfaction.
Efficiently handled cash transactions and maintained accurate records.
Demonstrated strong teamwork and collaboration skills by assisting kitchen staff with dishwashing, cleaning, and food preparation.
Maintained a clean and organised kitchen environment, adhering to food safety and hygiene standards.
Adapted to dynamic situations, effectively prioritizing tasks and supporting the smooth operation of the kitchen.
Communication: Possess excellent verbal and written communication skills, facilitating effective collaboration and the ability to convey ideas and information clearly
Customer Service: Excel in providing exceptional customer service, ensuring guest satisfaction through attentive and personalised interactions
Team Coordination: Demonstrate the ability to coordinate and collaborate with team members effectively, fostering a positive and productive work environment
Attention to Detail: Possess a meticulous eye for detail, ensuring accuracy in administrative tasks, reservations, and other hotel operations
Time Management: Exhibit strong organisational skills, successfully managing multiple tasks and priorities within a fast-paced hospitality setting
Problem-solving: Display resourcefulness and the ability to think quickly on my feet, resolving guest concerns and addressing operational challenges efficiently
Adaptability: Thrive in dynamic environments, embracing change and readily adjusting to evolving business needs