Sylwia Watroba
GLASGOW,Lanarkshire
Summary
Well-qualified and enthusiastic individual with solid record of accomplishment in analyzing, processing and securing documents by codifying and enforcing first-rate systems. Technically-savvy problem-solver, project leader and system manager proficient in multitude of software, such as Micrsoft Office, Outlook, in particular Excel, as well as Adobe Acrobate. Seek to offer expertise developed over 8 years of experience in improving system operations and internal workflows.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Document Controller
HLM Architects
Glasgow
11.2021 - Current
- In my role I am responsible for supporting individual projects undertaken by the firm, by proofreading filenames, titles and submittal details to streamline submittal and avoid rejection.
- My duties involve but are not limited to, tracking work progress, running team progress meetings, creating and maintaining spreadsheets, as wells creating workflow plans for the projects.
- As a first point of contact for partnering companies or clients I answer all the incoming queries and liaise with relevant stakeholders to resolve queries or answer questions.
- As part of my role, I supervise and manage work flow on 5 different cloud based platforms chosen by the company or clients.
- Evaluated current document processes, suggested methods for change and implemented successful improvements.
- Liaised with project teams, vendors and third parties on documentation flow, handover and project close-out.
School Support Service Administrator
The Business School, Napier University
Edinburgh
11.2018 - 08.2021
- Since joining the University I have supported the development of the stretch me and support me initiative by producing a cross modular Moodle page and a self-diagnosis quiz to help navigate students to services and resources aiding in their studies, as well as designed a new Personal Development Tutor allocation process to streamline the activity and comply with the GDPR regulations
- Alongside short term projects, I participated in Post-Offer Visit day and student experience & engagement events
- I have continually been expanding on my knowledge of University programmes, systems and structures to better understand the operational habits and functions within the School Support Service.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked with customers to understand needs and provide excellent service.
- Led projects and analyzed data to identify opportunities for improvement.
Teaching Administrative Assistant
School of Divinity, Edinburgh University
Edinburgh
10.2017 - 06.2018
- Supported a selection of University Administrative responsibilities such as; organising Student Staff Liaison Committee meetings, managed submissions at undergraduate and postgraduate level, student record management and preparation for Boards of Studies & Board of Examiners
- I have designed a new minute’s template structured around the committee’s frameworks, which in turn reduced the time taken formatting meeting notes, this resulted in more efficient upload of minutes onto Universities' website.
- Used Microsoft Word and other software tools to create documents and other communications.
- Exceeded goals through effective task prioritization and great work ethic.
- Carried out day-to-day duties accurately and efficiently.
Head of Programme
United Nations Association UK, UNA
England
01.2013 - 05.2018
- I was in charge of the smooth delivery of the programme in 250 secondary schools across England
- Designing project structures & events, tracking delivery and reporting on the01/2013 operations to the director and other stakeholders on regular basis, were the key aspects of my role in the final year
- Previously, I focused on organising events for the programme which included conferences with guests from all over the world and across a variety of sectors, promotional activities and engagement strategies for all participating bodies
- Through inspiring leadership and extremely dedicated approach the programme has achieved a £300,000 profit in 2018 which in turn was reinvested into initiatives for young people in the UK.
- Worked flexible hours across night, weekend and holiday shifts.
- Created plans and communicated deadlines to complete projects on time.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Lead Contract Administrator
Glevum Heating
Gloucester
07.2017 - 10.2017
- I was responsible for a boiler replacement contract delivery in the Gloucestershire area
- To support my role I have coded a smart sheet for better job and cost tracking, allowing for better profit, cost and efficiency reporting for client meetings
- New reports have highlighted irregular price structure which resulted in re-negotiation of pipe pricing and in effect increased profit margin by 2.3% on each installation
- Alongside administrative tasks I was liable for four teams of engineers and three private contractors, I was responsible for work allocation, timely delivery and complaints actions.
- Coordinated changes to agreement which might occur during contract lifetime.
- Monitored incoming contracts and service agreements for correct pricing and information.
- Created solicitation packages and conducted thorough research for each bid.
Resourcer
Chase Associates
Gloucester
05.2017 - 06.2017
- Acted as first point of contact for clients and employees as well as a representative at recruitment drive events
- I was responsible for workforce delivery for two clients and employees record management
- This role involved management of current underperforming Chase employees which resulted in either new employment or performance tracking process or dismissal
- During the recruitment drive I was in charge of designing contents for Social Media marketing purposes, for this end I developed gif templates and re-organised automatic ad rotation
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Conducted research, gathered information from multiple sources and presented results.
Commercial Sales Team Member
Laithwaite's Wines
Gloucester
11.2016 - 01.2017
- Acted as first point of contact for potential clients as well as a brand representative during promotional events
- I have supported the Christmas sales team, with delivery of corporate sales targets, by organising four different promotional wine tasting events
- Orders made during the events accounted for 27% of the final team profit
- Due to the success of the events, the Gloucester office has adapted the event structures for the future seasonal promotions
- To help facilitate this ambition I have negotiated a seasonal partnership contract between local venue owners and the Gloucester office reducing the venue cost by 35%.
- Collaborated with team members to achieve target results.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Maintained energy and enthusiasm in fast-paced environment.
Customer Service Adviser
Robert Heath Heating
Aberystwyth
10.2015 - 10.2016
- Acted as first point of contact for social housing associations out of hour repair service
- This role required detailed contracts and legislation knowledge along with workforce resource management
- During my employment I regularly reached and exceeded targets for service delivery
- Leadership often complimented my interpersonal skills, demonstrated during conversations with difficult tenants, and team work efficiency locally and across wider departments
- I have also received the greatest number of compliment badges from the engineers team in the Customer Service department.
- Addressed complex issues by scheduling repair appointments.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
- Maintained and managed customer files and databases.
Entertainment and Activities Coordinator
Plas Cweynfelin Care Homes LTD
09.2014 - 05.2015
- Organised entertainment activities for the elderly tenants at the home while maintaining compliance with regulations and legislation regarding care for the elderly
- I have developed an activity calendar which was accessible on all screens in the home as well as a new feedback procedure
- All activities were designed to support healthy life styles of the tenants and build community structures to reduce isolation within the home
- New feedback fostered better communication between tenants and management regarding functionality and effectiveness of services offered within the home
- Administrative responsibilities in this role revolved around budget management and tenant’s records management.
Education
Bachelor of Arts - Risk Management
Glasgow Caledonian University
Glasgow 09.2021 - Current
A-Levels -
School For Girls, Sixth Form
Gloucester 09.2012 - 08.2014
High School For Girls
09.2010 - 08.2012
Skills
Workflow Analysis
Certification
Fire Warden
Timeline
Fire Warden
01-2022
First Aider
01-2022
Document Controller
HLM Architects
11.2021 - Current
Bachelor of Arts - Risk Management
Glasgow Caledonian University
09.2021 - Current
School Support Service Administrator
The Business School, Napier University
11.2018 - 08.2021
Teaching Administrative Assistant
School of Divinity, Edinburgh University
10.2017 - 06.2018
Lead Contract Administrator
Glevum Heating
07.2017 - 10.2017
Resourcer
Chase Associates
05.2017 - 06.2017
Commercial Sales Team Member
Laithwaite's Wines
11.2016 - 01.2017
Customer Service Adviser
Robert Heath Heating
10.2015 - 10.2016
Entertainment and Activities Coordinator
Plas Cweynfelin Care Homes LTD
09.2014 - 05.2015
Head of Programme
United Nations Association UK, UNA
01.2013 - 05.2018
A-Levels -
School For Girls, Sixth Form
09.2012 - 08.2014
High School For Girls
09.2010 - 08.2012
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