Summary
Overview
Work history
Education
Skills
Affiliations
Languages
Timeline
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SYLWIA SZYMANSKA

London,Enfield

Summary

Dedicated professional with a strong hospitality background, specialising in client relationship management and exceptional communication. Proficient in laundry services, breakfast preparation, and deep cleaning techniques, ensuring high standards of safety and confidentiality. Demonstrates stress tolerance and effective stress management skills, complemented by a friendly demeanour and punctuality. Skilled in cash handling, waste removal and recycling, chemical cleaning, and silver polishing. Committed to enhancing operational efficiency while upholding the highest standards of service quality.

Overview

20
20
years of professional experience
2
2
years of post-secondary education

Work history

Private housekeeper

Curzon Street Partners Ltd
London
10.2010 - Current
  • Delivered superior service with exceptional attention to detail in all housekeeping tasks.
  • Liaised effectively between family members and external contacts, enhancing communication flow.
  • Maintained pristine living spaces by performing thorough cleaning and sanitation tasks.
  • Prepared healthy meals catering to specific dietary requirements and preferences, ensuring satisfaction.
  • Assisted in shopping groceries, ensuring fresh produce was always available at home.
  • Helped kitchen run smoothly, cooking meals, serving food and cleaning spaces.
  • Reported damages and breakages, promptly repairing items and arranging replacements.
  • Sustained cleanliness in kitchen areas by wiping down appliances after use.
  • Worked quickly to complete cleaning within allotted timeframes.
  • Ensured proper, compliant handling of cleaning equipment, chemicals and materials, upholding excellent safety records
  • Removed used towels and bedding, replaced with new and reset spaces to professional standards.

Head housekeeper/Breakfast chef

The Elisabeth Hotel
London
01.2005 - 06.2010
  • Resolved disputes amongst staff members tactfully, fostering a harmonious work environment.
  • Delegated tasks according to individual strengths, boosting team efficiency.
  • Scheduled regular maintenance checks to ensure equipment functionality.
  • Inspected 50 rooms every day, before check-in to ensure top-notch services for guests' arrival.
  • Managed cleaning product stock in line with COSHH regulations.
  • Instructed staff on use of new cleaning tools, improving their productivity levels.
  • Monitored inventory levels for effective management of supplies.
  • Maintained a clean and healthy environment by regularly supervising housekeeping duties.
  • Managed laundry operations, ensuring clean linens at all times.
  • Coordinated staff schedules for smooth running of operations.
  • Managed and supervised a team of 10 housekeeping staff to consistently exceed guest expectations.
  • Delivered exceptional customer service, leading to repeat business.
  • Supervised 6 catering assistants to cook and distribute up to 250 orders daily breakfast.

Education

Bachelor of Arts - Economics and Management

Economics and Management University
Ronin-Poland
03.2003 - 08.2005

Certificate - Customer service

CSP Barista Skills Foundation
London
04.2024 - 04.2024

Skills

  • Hospitality background
  • Client relation management
  • Laundry proficiency
  • Breakfast preparation
  • Exceptional communication
  • Deep cleaning techniques
  • Safety consciousness
  • Friendly demeanour
  • Organisational capability
  • Family supportive
  • Silver polishing

Affiliations

  • Traveling and experience new cultures, reading, cooking, movies and music.

Languages

Polish
Native
English
Proficient (C2)

Timeline

Certificate - Customer service

CSP Barista Skills Foundation
04.2024 - 04.2024

Private housekeeper

Curzon Street Partners Ltd
10.2010 - Current

Head housekeeper/Breakfast chef

The Elisabeth Hotel
01.2005 - 06.2010

Bachelor of Arts - Economics and Management

Economics and Management University
03.2003 - 08.2005

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SYLWIA SZYMANSKA