Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Sylwia Sowinska

Warwick,Warwickshire

Summary

Customer-focused and proactive professional with diverse experience in hospitality, retail, and warehouse environments. During my time as a receptionist at Delta by Marriott, I developed strong organizational and multitasking skills, honed my ability to effectively manage guest relations, and improved my problem-solving and communication abilities. Passionate about psychology and pursuing a degree in the field, I aim to integrate my customer service experience with my understanding of human behavior to better serve individuals and teams. Dedicated to self-improvement and achieving results, I thrive in dynamic, high-pressure settings and am always eager to collaborate with like-minded professionals to exceed goals.

Overview

11
11
years of professional experience

Work History

Receptionist

Delta by Marriott Hotel
Warwick, Warwickshire
08.2023 - 11.2024
  • Delivered excellent customer service by greeting guests, checking them in/out, and handling requests in a professional and efficient manner.
  • Managed reservation systems, processed payments, and provided guests with information about hotel amenities and local attractions.
  • Effectively communicated with different departments to ensure a smooth guest experience, resolving any issues promptly.
  • Maintained a clean and organized front desk, contributing to the overall positive image of the hotel.
  • Managed guest inquiries, complaints, and special requests, maintaining high satisfaction levels throughout.

Sales Advisor

Wisla Delikatesy
Leamington Spa, Warwickshire
11.2017 - 05.2020
  • Provided exceptional customer service by outlining product features and addressing inquiries about delivery policies, services, and other related areas.
  • Used active listening and communication skills to determine customer needs, offer personalized recommendations, and upsell services, consistently boosting sales.
  • Thrived in a high-tempo environment, meeting or surpassing personal and organizational targets.
  • Contributed to achieving company objectives through proactive problem-solving and teamwork.

Warehouse Operative

Wolseley
Leamington Spa, Warwickshire
11.2015 - 04.2017
  • Managed warehouse product placement to ensure efficient picking, packing, and inventory control.
  • Operated forklift equipment safely to transport heavy stock and pallets, maintaining compliance with workplace health and safety regulations.
  • Ensured accuracy in deliveries by thoroughly assessing packages and stock counts before unloading and processing.
  • Collaborated with team members to streamline warehouse processes, meeting productivity targets and minimizing customer delays.
  • Quickly identified and replaced damaged products to ensure uninterrupted customer service.

Label Room Operative

Senoble UK
Leamington Spa, Warwickshire
11.2013 - 01.2015
  • Facilitated the efficient flow of products between production and storage, ensuring deadlines were met without compromising quality.
  • Maintained accurate records of label data for regulatory compliance and operational efficiency.
  • Produced high-accuracy expiration date labels and managed stock counting tasks to support smooth operations.

Education

Bachelor of Science - Psychology

Coventry University
Coventry
09.2022 -

Skills

  • Customer Service Excellence
  • Reservation Systems & Front Desk Management
  • Multilingual (Languages: English, Polish)
  • Strong Communication & Interpersonal Skills
  • Problem-Solving & Strategic Planning
  • Organizational & Multitasking Skills
  • Attention to Detail & Accuracy
  • Time Management & Efficiency

Affiliations

  • Psychology and Behavioral Science
  • Healthy Lifestyle
  • Art and Creative Expression
  • Passionate about Nail Art & the Nail Beauty Industry, skilled in providing professional nail services and exploring creative techniques.

Timeline

Receptionist

Delta by Marriott Hotel
08.2023 - 11.2024

Bachelor of Science - Psychology

Coventry University
09.2022 -

Sales Advisor

Wisla Delikatesy
11.2017 - 05.2020

Warehouse Operative

Wolseley
11.2015 - 04.2017

Label Room Operative

Senoble UK
11.2013 - 01.2015

Similar Profiles

CREATE PROFILE
Sylwia Sowinska