Sylwia Piatek

Job Description:

One-on-one case management with the customer to establish rapport, doing what is best for the customer and Santander. Taking full responsibility for identifying, resolving, and escalated internal and external issues. Monitoring for SAR cases and deciding what to do with customer accounts that have been flagged by our transaction monitoring system. Manage an independent workload of one-on-one cases while also responding to Team Manager requests to take various other types of case queries. Customers' transactions are monitored in order to understand the context of their financial difficulties and to challenge them on it. Resolves inquiries that may necessitate further investigation and escalation to the complaints, fraud, or financial crime unit, as well as taking ownership where appropriate. Dealing will all products such as mortgages (ANMF, SLS, A&L), bank accounts, credit cards & loans including business products and mortgage litigation cases . Dealing with 3rd party companies like PayPlan, CAB, StepChange

Skills:

• Good understanding of collection strategies and systems (CACS, Tallyman, Cartel, MBS, Servicing)
• The ability to follow through on decisions
• Strong decision making skills providing justification where required
• Knowledge of core regulations and legislative frameworks
• Ability to take ownership of issues and see these through to conclusion
• Ability to take a pragmatic attitude when dealing with uncertainty and change
• Excellent telephone manner and listening skills
• Ability to adapt and adjust style dependent on the audience
• Good Computer skills, including Excel and PowerPoint
• Flexible and approachable, working well under pressure
• Enthusiastic and committed to team development

Job Description:

Supervising the day to day activities of team members employed to work on a given project in an organization, to ensure operations run seamlessly. Monitor and evaluate the performance of workers and ensure that work equipment is available. Creating rapports and make it a priority to assess the performance of workers under them in order to identify areas that need to be perfected for the purpose of achieving best results for a warehouse.

Skills:

• Increased staff motivation
• Conducted research to address shipping errors and packaging mistakes
• Exceeded warehouse productivity targets by constantly monitoring and controlling warehouse operations for optimum efficiency
• Administered Warehouse Management System
• Handled day-to-day shipping and receiving
• Trained new staff on job duties, company policies and safety procedures for rapid on boarding
• Picking
• Packing
• Dispatching
• Stock quality control
• Hazard stock preparation
• Stock inventory control