Summary
Overview
Work history
Education
Skills
Certification
Languages
Timeline
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Sylwia Musial

Shirebrook,Derbyshire

Summary

Results-driven manager with over 13 years of progressive experience in warehouse, developing from Warehouse Operative to Web Fulfilment Manager. Experienced in leading fulfilment operations, warehouse automation, and process optimization to consistently achieve performance targets. Skilled in team leadership, staff development, and fostering strong cross-department relationships, with a solid commitment to health, safety, and operational compliance. A collaborative team player who also thrives when working independently.

Overview

15
15
years of professional experience
1
1
Certification

Work history

Web Fulfilment Manager

Frasers Group
Shirebrook, Nottinghamshire
11.2022 - Current
  • Collaborating with various warehouse teams to investigate existing or potential issues, aiming to enhance both workflow efficiency and accuracy
  • Proposing updates to Standard Operating Procedures
  • Conducting thorough analysis of customer complaints which are resulting from unmet expectations, addressing issues and identifying improvement opportunities
  • Investigating delayed orders and fostering proactive team approach
  • Supporting different areas/warehouses up to business requirements
  • Sharing knowledge and experience to up skill colleagues in areas of expertise. Committed to enhancing team capabilities, promoting culture of continuous learning
  • Collaborating with IT on necessary requirements, while testing new features providing insights from both warehouse and user perspective to ensure development aligns with operational needs
  • Optimized Next Day Delivery order fulfilment to achieve over 98% success rate

Section Manager

Frasers Group
Shirebrook, Nottinghamshire
01.2018 - 11.2022
  • Led team to ensure tasks are completed safely, within set timelines, constantly encouraging colleagues to go above and beyond
  • Delegated daily jobs, conducted team meetings and staff briefings to provide updates, remind best practices and expectations
  • Implemented different quality checks along processes to help establish training needs, performance and accuracy
  • Promoted positive Health and Safety culture, leading by example. Implemented control measures, identified risks and hazards by conducting daily housekeeping checks. Investigated accidents/incidents/near misses
  • Replaced Shift Manager in their duties when required
  • Conducted operational meetings, carried out investigations in workplace such as reviewing special requests, performance/attendance or fact finding
  • Building and working as part of team to meet defined objectives. Encouraging to active participation within team, open for suggestions and ideas of others

Supervisor

Sports Direct
Shirebrook, Nottinghamshire
01.2013 - 01.2018

Warehouse Operative/Admin

Sports Direct
Shirebrook, Nottinghamshire
01.2011 - 01.2013

Education

A-Levels - History and Social Studies

V High School
Kielce, Poland
06.2011

Skills

  • Commitment to quality
  • Problem solving skills
  • Strong work ethic
  • Ability to work under pressure, prioritizing and organizing jobs according to deadlines
  • Adaptability and flexibility
  • Communication skills, good cooperation with any departments/shifts/levels of business
  • Analyzing available data, creative thinking to come up with appropriate solutions and make effective decisions
  • Technical skills and ability to learn new systems quickly

Certification

  • 2025-03 IOSH Managing Safely
  • 2023-08 NCFE Certificate in Understanding Coding
  • 2017-09 QA Level 2 QCF Health and Safety in the workplace
  • 2014-05 OCR Level 2 NVQ Certificate in Team Leading
  • 2015-11 Fire Warden Training Course at Sports Direct, updated in 2018/2022

Languages

Polish
Native
English
Advanced

Timeline

Web Fulfilment Manager

Frasers Group
11.2022 - Current

Section Manager

Frasers Group
01.2018 - 11.2022

Supervisor

Sports Direct
01.2013 - 01.2018

Warehouse Operative/Admin

Sports Direct
01.2011 - 01.2013

A-Levels - History and Social Studies

V High School

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Sylwia Musial