Sylwia Moniuszko
London
Summary
Utilising passion for hospitality and customer service I have archived numerous of promotions into to the roles of progressive responsibility
Diplomatic, energetic and skilled manager with 10 years of professional experience. Empathetic, personable and professional with an ability to engender trust and elicit information require to assist both clients and colleagues. I go that extra mile to respond to enquiries and to complete critical tasks which save businesses time and money.
Overview
19
19
years of professional experience
Work history
Breakfast Manager /Assistant GM
1 Hotel Mayfair
London, City of Westminster
2023.06 - Current
- Planned rotas and holidays, ensuring adequate staffing at all times.
- Managed breakfast and lunch services, enhancing overall operational efficiency.
- Oversaw large order management during peak hours, sustaining high service standards.
- Processed orders for food, beverages, and stationery to ensure timely deliveries.
- Monitored stock levels effectively to reduce waste and avoid over-ordering.
- Ensured timely employee payments through accurate payroll processing.
- Facilitated smooth operations by liaising with various departments such as sales ,front desk ,events
- Motivated a team of over 40 employees to achieve exceptional service standards.
Breakfast manager /Assistant GM
The Royal Overseas League
London-Mayfair
2014.11 - 2023.02
- Delivered exceptional level of service to each guest /client of club by listening to concerns ,answering questions being above and beyond they needs
- Managed team of 30 employees, overseeing hiring, training, and professional growth of employees.
- Displayed strong customer service skills with professional telephone manner to resolve customer enquiries/bookings
- Managing holidays and sickness records of the team
- Responded to telephone enquiries from clients, vendors and members of public.
- Tills programming ( epos and guestline)
- Operating booking system like seven rooms or Tavalis
- Manage /run breakfasts service & lunch service.
- Brief ,allocate ,manage team during early hours of breakfast service for 150-200 guest including Buffett and a la carte service
- Ordered stock for building facilities, including refreshments and consumables.
- Coordinated large party bookings, including deposit processing and special order requests.
- Collaborated with general manager ,HOD ,run and maintain 500 capacity building
- Directed bar, restaurant and room service activities to promote sales and guarantee customer satisfaction.
- Analysed customer feedback and trends to drive process improvements
- Displayed ethical behaviour in line with code of conduct to set positive example for employees.
- Devised creative strategies for highlighting goods and promoting specific attributes.
Floor Supervisor/Administrative Assistant
HSBC Headquarter -Canary Wharf
London
2012.08 - 2014.10
- Workflow and ensuring that employees understand their duties
- Monitoring employee productivity and providing constructive feedback to managers
- Responsible for day-to-day performance and service on the floor including 15 conference rooms
- Creating and managing team schedules
- Making sure all tasks given to staff are done on time and to standard require
- Providing exceptional and excellent level of service to high -level guest and HSBC
- Managed incoming and outgoing calls
- Responded to telephone enquiries from clients, vendors and members of public.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Screened and verified visitor IDs, maintaining security of personnel
- Consistently improved product knowledge of floor staff by conducting engaging menu classes and taste panels.
- Provided administrative support to upper management through inventory reporting, budget governance and payroll management.
- Supervised service of all food and beverages within top 5 executive directors floor in absence of food and beverage manager.
Events Assistant Manager
Lansdowne Club -Mayfair
London
2007.12 - 2012.07
- Supervising and coordinating conference and catering
- Running events like drink receptions, weddings family parties and dinners
- Allocating duties to agency workers during a service
- Answer incoming phone calls and return missed calls, respond to the voicemails and emails and distribute incoming mail
- Greet and welcome clients and visitors and create positive first impression of the company
- Maintaining the efficient operation of the reception switchboard
- Providing secretarial and administration support when required
Education
NVQ Level 1 - Hospitality management
Walthamstow Forest Adult Learning Centre
City of London2021-07
Master of Tourism Degree - Tourism
Warsaw's University
Warsaw 2008
Skills
- Team player
- Windows ,Word ,Excel
- Multi-tasking
- Time management
- Impersonal skills
- Work Ethic
- Energetic and Resourceful
- Empathetic
- Listening
- Communication skills
- Hiring and training
- Problem solving
- Attention to detail
Accomplishments
2024
2 rosettes for best breakfast in London
Timeline
Breakfast Manager /Assistant GM
1 Hotel Mayfair
2023.06 - Current
Breakfast manager /Assistant GM
The Royal Overseas League
2014.11 - 2023.02
Floor Supervisor/Administrative Assistant
HSBC Headquarter -Canary Wharf
2012.08 - 2014.10
Events Assistant Manager
Lansdowne Club -Mayfair
2007.12 - 2012.07
NVQ Level 1 - Hospitality management
Walthamstow Forest Adult Learning Centre
Master of Tourism Degree - Tourism
Warsaw's University