Sylwia Bastow
Oban,United Kingdom
Summary
A professional with exceptional organisational excellence and high concentration, demonstrating fluency in English language proficiency. Adept at client communication etiquette, empathy, and understanding, ensuring effective interactions and relationship building. Committed to leveraging these skills to achieve career goals in a dynamic environment.
Offering strong leadership and problem-solving abilities, combined with effective communication and team collaboration skills. Knowledgeable about managing daily operations and ensuring smooth workflow. Ready to use and develop organisational, multitasking, and customer service skills in transcriber role.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Shift manager
Perle Hotels
Oban, Argyll and Bute
10.2022 - Current
- Oversaw cash management processes, ensured accuracy at end of each shift.
- Honoured employee punctuality by creating fair rotas that respected their time off requests..
- Streamlined operations by implementing efficient work procedures.
- Enforced compliance with food hygiene regulations, upheld high quality standards..
Barista supervisor
Costa Coffee
Oban, Argyll and Bute
03.2020 - 10.2022
- Balanced cash registers efficiently, ensuring accurate financial reporting at the end of each shift.
- Communicated effectively with staff members for optimal teamwork and coordination.
- Coordinated staff rotas effectively to guarantee seamless service throughout the day.
- Trained new recruits on coffee brewing techniques to maintain service quality standards.
Receptionist
Muthu Hotels
Oban, Argyll and Bute
03.2018 - 03.2020
- Managed phone calls, resulting in effective communication flow within the company.
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
- Upheld confidentiality with sensitive information handling procedures.
- Handled appointment scheduling to ensure smooth daily operations.
Education
Scottish Qualifications Certificate -
High School im. Tadeusza Kościuszki w Miechowie
Miechów /2010 - /2013
Skills
- Fluent english language proficiency
- Empathy and understanding
- Client communication etiquette
- High concentration
- Organisational excellence
Affiliations
- Books, culture, fitness, nutrition
Certification
Level 3 interpreting course - in progress
Timeline
Shift manager
Perle Hotels
10.2022 - Current
Barista supervisor
Costa Coffee
03.2020 - 10.2022
Receptionist
Muthu Hotels
03.2018 - 03.2020
Scottish Qualifications Certificate -
High School im. Tadeusza Kościuszki w Miechowie
/2010 - /2013
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