Sylvi Nelago O'Boyle

• Attended training on 28 August 2024
• Attended StartSmart inductions at external venues in East and West London, answering queries from new student cohorts and promoting Peer Mentor offering
• Support a diverse group of students by signposting them to different services within the university
• Organise a range of activities to encourage conversation, connections and awareness of university life

Support Community Members living with or caring for a person with a long-term, life-limiting or terminal illness, or people who are older and socially isolated.

• Offering companionship, emotional support and a listening ear.
• Helping the community member to stay connected to their friends and the community.
• Directing the community members to important support services.
• Building a relationship with the community members.
• Providing practical support, such as making a cup of tea.

• Act as the central point of contact for telephone, email, and postal enquiries.
• Ensure all filing, both paper and electronic, complies with data protection guidelines.
• Provide the day-to-day administration for the office (drafting letters, ordering office supplies, processing post etc.)
• Maintain and update the CSRF’s contact and subscription database.
• Maintain records of all staff annual leave, other absences from the office, sickness leave and lateness.
• Provide admin support to the Chief Executive and Deputy Chief Executive where required.
• Apply DBS for volunteers.
• Conduct interviews.

Finance

• Process incoming financial resources, reports, all invoices, and expense claims.
• Managing direct debits (amendments, creation of new payments).
• Other financial tasks agreed upon with the Chief Executive.

Services

• Work with the Deputy Chief Executive to support all areas of administration involved with the befriending schemes.
• Act as the central point of contact for general enquiries from local group network volunteers.

Office Management

• Liaise with external suppliers including equipment lease agreements and regular office checks (e.g. fire safety, maintenance, confidential shredding).
• Ensure the office is safe and tidy and act as designated Health and Safety representative

• Administered medications accurately following doctor's orders.
• Collaborated with a multidisciplinary team to optimise residents' outcomes.
• Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
• Demonstrated patience whilst dealing with challenging behaviours from dementia residents.
• Upheld dignity and privacy of residents during personal care tasks such as bathing and dressing.
• Supported residents with personal care tasks, including dressing, showering and toileting, maintaining respect and confidentiality throughout.
• Dealt tactfully with sensitive situations around end-of-life care, offering emotional support to families as well as residents themselves.
• Developed personalised care plans by liaising with healthcare professionals.

• Greet visitors upon arrival and promptly register them with an in-house tracking system.
• Performing front-of-house administrative tasks.
• Receive incoming calls and direct requests appropriately.
• Manage, and book meeting rooms and desk bookings.
• Manage and track postal deliveries.
• Booking events, clarifying, and validating information needed.
• Help HR add new joiners to the PeopleSoft system and get required or missing information from the employees.
• Remove leavers, manage HUB and help prepare labels when needed.
• Help Learning and Development with printing and preparing materials they need for training and Induction.
• Helping employees and partners with expenses.
• Ordering stationary, business cards, and daily refreshments.
• Taking minutes in the facilities meeting.
• Managing refreshment ladies.
• Approving working from home Equipment and Holidays.
• Arranging couriers and working closely with the IT department.
• Helping facilities manager with invoices.
• Travel Arrangements.
• Providing References.

Providing superior in-home care for a sick patient with a range of conditions to ensure she maintains a high standard of living and that she follows all prescribed treatment plans.

• Prepare meals for the day and assist service users with personal care.
• Perform domestic chores to improve the quality of living.
• Administer medication and keep accurate records for reference.
• Make sure she attends hospital and GP appointments.
• Filing and arranging documents in good order for her accountant

Providing superior in-home care for sick and elderly service users with a range of conditions to ensure that they maintain a high standard of living and follow any prescribed treatment plans.

• Prepare meals for the day and assist service users with personal care.
• Perform domestic chores to improve the quality of living.
• Administer medication and keep accurate records for reference.
• Provide accurate feedback to the Home Healthcare team and family to ensure any issues and concerns are raised and addressed.

• Created fun learning games resulting in an engaging learning environment.
• Accompanied family on holidays as a trusted caregiver, providing continuous care for the children.
• Maintained a safe and healthy environment for children by adhering to hygiene standards and safety procedures.
• Assumed total responsibility of home during parents' absence demonstrating trustworthiness.
• Implemented bedtime routine effectively resulting in peaceful nights.
• Coordinated play dates and outings to foster socialisation skills in children.
• Managed behavioural issues sensitively, fostering respect and good manners in children.
• Encouraged outdoor play regularly to promote physical activity and health.
• Taught basic life skills such as personal hygiene and dressing independently.
• Assisted with homework, enhancing understanding of school subjects.
• Prepared healthy and nutritious meals to specific dietary requirements.
• Assisted in light housework and laundry to reduce parents' workload.

• Contacting existing customers to provide an overview of new flight packages.
• Maintain a database of customer contacts to track.
• Monitor and report customer issues.
• Promoted additional services or product offerings during interaction with clients where suitable, supporting overall sales efforts.
• Kept records of all conversations in the call centre database in a comprehensible way, facilitating easy retrieval when needed.

• Respond to inquiries from or initiate contact with external audiences via phone and email to manage relationships, clarify company positions and build goodwill.
• Build and maintain a database of customer contacts to track.
• Monitor and report customer issues to provide management information to Senior Management to make informed business and strategic decisions.
• Resolve customer quality issues with company products or packages by reassuring, educating or reimbursing customers to minimise legal risks or adverse publicity.

• Adhered strictly to interview protocols, maintaining standardisation across all surveys.
• Travelled extensively within assigned areas for comprehensive coverage.
• Resolved respondent queries with clear communication skills.
• Explained the purpose of the census to respondents, encouraging participation.