Sylvia Bishnoi
Buckingham,United Kingdom
Summary
I’m a Goal-driven professional with 16 years of significant, progressive Operations experience and expertise. Eager to leverage communication and problem-solving abilities, adept to multi-tasking and handling various responsibilities.
Excellent team player who listens, thrives on collaborating with diversely talented team members, and integrates their divergent thoughts, opinions, and perspectives into meaningful action.
Quick learner who can grasp new concepts and ideas quickly and efficiently.
Energetic, competitive achiever who can inspire and motivate team members, successfully manage multiple priorities, and perform under pressure in a fast-paced, rapidly changing environment.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work History
Assistant Manager
Tata AIA Life Insurance Company Ltd.
Hisar, Haryana
11.2006 - 01.2023
- Handled Distribution Operation activities PAN India as a part of Head Office team (from July 2016 to Jan 2023) based at Hisar, Haryana-125001
- Handled and controlled PAN India Distribution operational activities like: Scrutiny and processing of Leader Application Forms, Processing promotion and demotion related activities, Processing compliance termination, blacklisting and suspension requests, Handling Agent and Leader reinstatement requests, Processing requests related to agent mapping, office code change, agent resignation, Processing requests for change in account, updation of PAN, GST, ROF etc., Processing requests for entity change in existing leader firms, Developing and implementing goals and strategies based on broader organization goals, Sending and managing MIS for different activities, Responsible for review and revision of SOP as per new amendments, Managing a team of Off role executives, Creating SOPs, Process Improvement Plans and Job Aids, Preparing and delivering trainings for new hires and Off role executives.
Assistant Manager
Tata AIA Life Insurance Company Ltd.
Hisar, Haryana
07.2013 - 07.2016
- Handled Distribution Operation activities for North and West zone as a part of Regional Processing team (RPC) from July, 2013 to July 2016 based at Hisar, Haryana-125001
- Handled and Controlled Distribution operational activities like: Scrutiny of New Agent Application Forms, Handling Agent reinstatement requests, Processing URN for all new applications within T+1 day, Processing Pan and account updation for all new applications, Sending and managing MIS, Checking and managing timely scanning of all requests, Responsible for review and revision of SOP as per new amendments, Training new hires and Off role executives.
Customer Service Officer
Tata AIA Life Insurance Company Ltd.
Hisar, Haryana
12.2007 - 07.2013
- Handled operations as a Customer Service Officer from December, 2007 to July, 2013 based at Hisar, Haryana-125001
- Handled and Controlled Branch operational activities like: Scrutiny of New Business Application Forms, Processing of New Business Application forms, Scrutiny of Agent Application forms, Processing of Agent Application forms, To monitor the handling and dispatching of policy related instruments like cheque, Receipts etc., Continuous coordination with HO for various matters like policy reinstatement and closure etc., Handling customer queries related to policy, Processing of policy issuance, reinstatement and surrender docs
- Continuous drive and focus were on: Meeting POS (Policy Owner Services) SLA, Conducting training of branch incharges on new implementations, Scrutiny, updation and closure of requests, Handling complaints and escalations at branch level.
Cashier
Tata AIA Life Insurance Company Ltd.
Hisar, Haryana
11.2006 - 12.2007
- Handled operations as a Cashier for 1 year from 30th November, 2006 to December, 2007 based at Hisar, Haryana-125001
- Handled and Controlled Branch operational activities like: Processing of Cashiering transactions, Processing of Bank instruments like Cheque, DD, Handling cash handover process for cash and chq deposition, Sending cashiering related MIS to bank personnel, Maintaining and processing petty cash related transactions, Maintaining audit reports, entry register and key movement register.
Education
Master of Science - Applied Data Science
University of Buckingham
Buckingham, Buckinghamshire 01.2024 -
Master of Business Administration - HR and Marketing
Sikkim Manipal University
India 02.2005 - 01.2007
Bachelor of Science - Information Technology
Sikkim Manipal University
India 08.2000 - 07.2003
Skills
- Problem-solving
- Customer-focused
- Team Management
- Knowledge of HTML, CSS, Python, Selenium, Manual Testing, Automation Testing, QA, Data Science, Machine Learning, Data Scraping, Web Scraping, Data Mining, Beautiful soup, SQLite, Research skills
Languages
English
Fluent
Hindi
Native
Timeline
Master of Science - Applied Data Science
University of Buckingham
01.2024 -
Assistant Manager
Tata AIA Life Insurance Company Ltd.
07.2013 - 07.2016
Customer Service Officer
Tata AIA Life Insurance Company Ltd.
12.2007 - 07.2013
Assistant Manager
Tata AIA Life Insurance Company Ltd.
11.2006 - 01.2023
Cashier
Tata AIA Life Insurance Company Ltd.
11.2006 - 12.2007
Master of Business Administration - HR and Marketing
Sikkim Manipal University
02.2005 - 01.2007
Bachelor of Science - Information Technology
Sikkim Manipal University
08.2000 - 07.2003
Personal Information
Date of birth: 29th March, 1982
Personal Information
Date of birth: 29th March, 1982
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