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Summary
Overview
Work history
Education
Skills
Interests
Websites
Accomplishments
Work availability
Timeline
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Sylvia SMITH
Open to work

Sylvia SMITH

Business
Doncaster,South Yorkshire

Work preference

Desired job title

DirectorCustomer service managerOperations manager

Work Type

Full timePart timeContract workGig workConsultingVolunteerSeasonal work

Location preference

On-site
Location: Doncaster, South YorkshireUnited Kingdom
Open to relocation: Yes

Salary range

45000/yr - 200000/yr

Summary

I am an experienced professional with strong communication, problem-solving and business awareness.

I have been working in front of customers from a young age therefore i have learnt to adapt across customer service, operations and leadership settings.

I bring a pleasant, direct style, sound judgement and a focus on getting work done well.

Overview

1
1
year of post-secondary education
22
22
years of professional experience

Work history

Director

Doggi Divas Ltd
Doncaster, North Yorkshire
2013.10 - Current
  • Instituted cost control measures, created a financial business from the beginning.
  • Initiated business development activities, expanded client base.
  • Established a returning client base through my customer service skills
  • Enforced compliance measures for adherence to industry standards.
  • Achieved 70% operational capacity year-round through effective planning.

Customer service manager

bezier
Wakefield, West yorkshire
2012.01 - 2013.02
  • Demonstrated leadership skills in managing diverse teams.
  • ensuring that all teams worked together to ensure deadlines were adhered to
  • ensuring that inter-departmental teams also worked together to ensure that deadlines were met in a timely manner
  • Implemented training programmes that were logged and kept so teams were kept motivated.
  • Managed challenging situations to ensure customer satisfaction.
  • Improved operational efficiency by identifying areas of improvement.
  • Ensured that established key skills for team performance were set and achieved daily along with the team

Operations manager

bezier
Wakefield, West yorkshire
2005.01 - 2012.01
  • Ensuring that the Account Managers received their orders for the customers on time every time
  • Initiated the customer's requirements to the inter-departmental teams to ensure that every team was fully aware of what demands were required
  • Implemented quality control measures, enhanced product standards.
  • Coordinated cross-functional teams, achieved project milestones on schedule.
  • Applied lean principles to operations management, reduced waste significantly.

Education

(PSC) Personal Secretary's Certificate -

Whitwood College
Castleford
1990.01 - 1991.06

Certificate of Higher Education -

ISO9001 Lead Auditor
Stratford-upon-Avon, Warwickshire
1999.04 - 1999.04

Bachelor of Arts - Business

combined business studies
university of leeds
1999.09 - 1999.09

Skills

Great communication skills from working with the public and interdepartmental clients from being very young to today

i am a strong advocate of being pleasant and kind but also putting my point across if i need to without hurting anyone

In-Depth industry knowledge

Contract negotiation techniques

Crisis management expertise

i have a clear financial head on me from setting up my business in 2013 and it is still thriving in 2026

working on my own or part of a team is what i love and the more people the better, i thrive on company and love love love a good chat whilst still getting the job done

Interests

I love new challenges and thrive on getting things done

I adore animals

My experiences show i am certainly a people person

Give me a problem and i will solve it on my own or part of a team

One of my main aims is to beat my husband at Scrabble or absolutely anything he hates it

Accomplishments

Setting my business up from scratch, from the building, to handing out leaflets and talking to people to getting them to come to me.

2013 was not Facebook savvy then as much as it is now so a lot of walking was undertaken with my sweet doggi Daisy.

We fast became fully booked within 1-2 years and we average 70% occupancy taking into account the fact that it is a seasonal business.

My Hotel has settees, chandeliers, tiling, heating, pictures on the wall and the doggi's are taken out 5 times per day. luxury to the end.

The builders thought i was mad..... Little did they know it was going to be so well thought of.

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline

Director

Doggi Divas Ltd
2013.10 - Current

Customer service manager

bezier
2012.01 - 2013.02

Operations manager

bezier
2005.01 - 2012.01

Bachelor of Arts - Business

combined business studies
1999.09 - 1999.09

Certificate of Higher Education -

ISO9001 Lead Auditor
1999.04 - 1999.04

(PSC) Personal Secretary's Certificate -

Whitwood College
1990.01 - 1991.06
Sylvia SMITHBusiness