Sylvia Njoki
Coventry,West Midlands
Summary
Highly organised and customer-focused professional with extensive experience in administration, retail, and office environments. Adept at managing reception duties, delivering excellent client service, and ensuring smooth day-to-day operations. Skilled in handling administrative tasks, coordinating schedules, and maintaining a welcoming and professional atmosphere, seeking an Evening Receptionist position to contribute exceptional communication and organisational skills to a dynamic team.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Digital Communications Officer
Housemark
Coventry, West Midlands
02.2024 - Current
- Coordinated websites and social media channels for communicating with clients and partners.
- Partnered with advertising teams to develop branded messaging.
- Scoped, wrote and published digital content on communication platforms.
- Created engaging newsletters and email marketing campaigns for regular customer updates.
- Developed compelling content to drive website traffic.
Marketing and events coordinator
A-dec
Nuneaton, Warwickshire
11.2021 - 02.2023
- Managed vendor contracts to ensure timely delivery and budget compliance.
- Formulated and distributed surveys to gather feedback on event experience.
- Communicated with caterers to select food and beverage choices for events.
- Devised creative strategies for highlighting goods and promoting specific attributes.
- Handled event logistics and contributed to the seamless execution of corporate functions.
- Wrote engaging, entertaining and informative articles promoting USPs of A-dec products and services.
Education
Master of Business Administration - Marketing
Nottingham Trent University
Nottingham 01.2020 - 08.2021
Bachelor of Science - Psychology
Nottingham Trent University
Nottingham 09.2016 - 08.2019
Skills
- Customer Service Excellence: Over 5 years of experience delivering outstanding service in retail and office environments, ensuring client satisfaction
- Administrative Expertise: Proficient in managing schedules, correspondence, data entry, and maintaining records
- Strong Communication: Effective verbal and written communicator with a friendly and professional demeanour
- Technology Proficiency: Skilled in MS Office Suite (Word, Excel, Outlook), appointment scheduling systems, and database management
- Multitasking and Organisation: Proven ability to handle multiple responsibilities efficiently and prioritise tasks effectively
- Problem-Solving: Quick to address and resolve issues while maintaining a calm and approachable attitude
- Flexibility: Comfortable working evening shifts and adapting to varying workplace demands
Timeline
Digital Communications Officer
Housemark
02.2024 - Current
Marketing and events coordinator
A-dec
11.2021 - 02.2023
Master of Business Administration - Marketing
Nottingham Trent University
01.2020 - 08.2021
Bachelor of Science - Psychology
Nottingham Trent University
09.2016 - 08.2019
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