SYLVIA-KELLY OWUSU-SEKYERE

• Currently travelling across Southeast Asia, immersing myself in different cultures, gaining new perspectives, and developing adaptability in diverse environments.
• This experience has enhanced my problem-solving skills and ability to navigate unfamiliar situations.

Independently delivered care across adult, paediatric, and vestibular audiology services within the NHS as part of a competitive postgraduate training programme, while working towards an MSc and HCPC registration. Achievements include:

• Extensive NHS experience and competence in adult and paediatric rehabilitation.
• Developed comprehensive skills in vestibular assessment and rehabilitation, including video nystagmography, caloric testing, and video head impulse testing.
• Completed academic training while working full-time, earning an MSc in Neurosensory Science, demonstrating strong time management and efficiency.
• Adhered to clinical guidelines, local protocols, and SOPs to ensure high standards of patient care and service quality.
• Conducted an innovative audit cycle, aiding in service improvement alongside academic commitments.
• Worked across multiple sites in Berkshire, including hospitals and specialist centres, demonstrating adaptability to different team environments.
• Collaborated with various professionals, including doctors, teachers, and mental health services, to evaluate treatment effectiveness and diagnostic techniques.

• Demonstrated patience and adaptability when interacting with babies, young children, and customers with developmental or cognitive difficulties, fostering strong customer rapport.
• Showed a high level of empathy while ensuring compliance with local COVID-19 policies, minimising transmission risks and alleviating customer and staff anxieties.
• Provided personalised service by recommending suitable additional products, such as shoe care, based on customer needs and preferences.

• Ensured the customer experience aligned with Wimbledon's high standards.
• Utilised British Sign Language (BSL) skills to enhance customer communication.