SYLVIA HOWLETT
Okehampton
Summary
Customer-focused professional with FOH experience in hospitality, a strong foundation in business studies, and legal work shadowing. Skilled in delivering excellent service, handling high-pressure environments, and supporting daily operations. Currently, studying Business and Management, with strong communication, problem-solving, and commercial awareness. Proven ability to improve customer satisfaction and reduce wait times by up to 20%.
I am originally from Kenya, I am a creative and hard-working person; the experience I have gained throughout my life and the degree I am studying have prepared me for gaining appropriate work experience. I am currently in the second year of my degree in Business and Management at Exeter College (Awarded by the University of Exeter). I am predicted to achieve a distinction (1st class) grade. I intend to complete my third year to achieve a BA in Business Management at Exeter College (awarded by the University of Exeter). Through my studies, I have gained transferable skills that can be used in the workplace. I am seeking work experience with a vibrant company to enhance my academic studies. My work experience has taught me client retention, negotiation, problem solving, time management, operations data management, and critical thinking, planning and organisational skills, Currently, looking for work opportunities in a fast moving business environment. My ambition is to become a qualified project management PM professional. I have just completed my foundation in Business and the opportunity to complete my BA business management by June 2027. Alternatively, I am keen to go directly the work place in a fast - moving business environments in entry level roles to gain industry experience, particularly in the property sector and apply transferable skills within a global leading real estate business that values collaboration, values, and high standards in the property sector or project management.
Overview
1
1
Certification
6
6
years of post-secondary education
6
6
years of professional experience
Work history
Full time, Housekeeper / Ground floor Team Member
Premier Inn Hotel
Exeter , Devon
2025.07 - Current
- Fulfilled special requests from guests to meet individual preferences through room clean services.
- Made beds to an exceptional standard daily to ensure a neat bedroom area.
- Maintained clean, safe environments for guests and staff, strictly following hygiene and chemical control policies.
- Streamlined excellent service delivery through guests early (check in and outs), operations through systematic record-keeping and advanced data management with proficient in tools like Rezlynx, Opera, Word and Excel to leverage technology to enhance operational efficiency.
- Performed administrative tasks efficiently, aiding daily hotel operations.
- Enhanced team productivity through effective performance management techniques through (team training sessions) under a target timesheet.
- Coordinated efficiently with cross-functional team members during product life cycle stages.
Part Time, Seasonal Hospitality Assistant
TQR Recruitment Agency
Exeter, Devon
2022.08 - Current
- Delivered exceptional front-of-house service in cafes and hotels, consistently ensuring guest satisfaction and prompt support.
- Coordinated with front desk and maintenance teams to streamline housekeeping operations, reducing room turnaround time by 10% in a 3.4-star hotel.
- Maintained high cleanliness and presentation standards in both public and guest areas, contributing to positive reviews and repeat bookings.
Faire Legal Virtual Insight Day
Browne Jacobson
London, Greater London
2024.10 - 2024.10
- Participated in interactive case simulations and legal workshops gaining commercial awareness, Intellectual Property, and understanding of tech-sector law, with 90% of sessions focused on legal challenges in start-up and e-commerce environments.
- Collaborated remotely with peers on a mock client memorandum, applying legal reasoning and written communication skills in a team-based setting, contributing to 90% of the drafting process.
- Shadowed legal professionals through 80% live Q&A Panel discussions, observing in-house counsel at Brown Jacobson law firm navigate regulatory compliance and contract negotiation.
Shadow Legal Work Experience
WBW Solicitors and Chartered Financial Planner
Exeter, UK
2022.10 - 2022.10
- Conducted over 20 hours of legal research on case law and statutory regulations, contributing directly to the preparation of client case files and increasing research efficiency by 12%.
- Drafted legal documents, attended 10+ client consultations, and supported court hearing preparations, enhancing practical knowledge of litigation procedures and client-facing legal communication.
- Shadowed solicitors across multiple departments, gaining a working knowledge of office operations and legal workflows, including case management systems, document drafting, and court hearings
Hotel Room Attendant
The Manor & Ashbury Hotel
Exeter, UK
2021.08 - 2022.08
- Implemented efficient check-in and check-out procedures, resulting in a 20% reduction in wait times
- Orchestrated cross-functional collaboration with team members to streamline service delivery processes
- Elevated overall guest satisfaction by 10%
- Recognized by management for exceptional service and outstanding performance.
Job Shadowing Chiropractic Assistant job
Rock Chiropractor
Exeter, Devon
2020.06 - 2020.06
- Supported patient care and clinic operations using Rock’s digital X‑ray suite and cloud‑based scheduling software, contributing to a 10% rise in patient satisfaction through hands‑on therapeutic exercises.
- Streamlined appointment flow in Rock’s online booking system, cutting wait times by 5% and boosting clinic efficiency.
- Leveraged Rock Chiropractic’s social media channels and patient‑referral tracking tools to increase new patient referrals by 20%, while collaborating with the chiropractic team to deliver consistently high-quality care.
Education
GCSEs - Maths and English
Okehampton College
Okehampton, Devon 2020.09 - 2021.06
Level 3 National Extended Diploma - Business
Exeter College
Exeter 2022.09 - 2024.06
Level 2 first certificate - Business
Exeter College
Exeter 2021.09 - 2022.07
Foundation Degree in Business Management - Business
Exeter College (Awarded by University of Exeter)
Exeter 2024.09 - 2026.06
(BA) Business and Management - Business and Management
University of Exeter
Exeter 2026.06 - 2027.06
Skills
- Time management
- Team collaboration
- Organisational skills
- Data management
- Statistical analysis and innovation
- Client relations
- Leadership abilities
- Problem solving and lateral thinking
- Adaptability
- Inventory management
- Health and safety compliance
- Stock control systems
- Commercial awareness
- B2C sales and service
- Microsoft Office Suite proficiency
- Quality assurance practices
- Telephone etiquette
- Employment law and policy research
Certification
- Driving License
- BTEC Level 3 Extended DIPLOMA in Business
- ABRSM Grade 6 Piano
Personal Information
Reference
Mentor: Deborah Kearney
Email: DeborahKearney@exe-coll.ac.uk
Tutor: DR Ross Pomeroy
Email: RossPomeroy@exe-coll.ac.uk
Timeline
(BA) Business and Management - Business and Management
University of Exeter
2026.06 - 2027.06
Full time, Housekeeper / Ground floor Team Member
Premier Inn Hotel
2025.07 - Current
Faire Legal Virtual Insight Day
Browne Jacobson
2024.10 - 2024.10
Foundation Degree in Business Management - Business
Exeter College (Awarded by University of Exeter)
2024.09 - 2026.06
Shadow Legal Work Experience
WBW Solicitors and Chartered Financial Planner
2022.10 - 2022.10
Level 3 National Extended Diploma - Business
Exeter College
2022.09 - 2024.06
Part Time, Seasonal Hospitality Assistant
TQR Recruitment Agency
2022.08 - Current
Level 2 first certificate - Business
Exeter College
2021.09 - 2022.07
Hotel Room Attendant
The Manor & Ashbury Hotel
2021.08 - 2022.08
GCSEs - Maths and English
Okehampton College
2020.09 - 2021.06
Job Shadowing Chiropractic Assistant job
Rock Chiropractor
2020.06 - 2020.06