Sylvia Gosselin

Development of the eLearning platform - Learning Pool

• Collaborated with Subject Matter Experts to tailor and launch eLearning modules (eg. Working at Height, Sexual Harassment at Work, Effective Handling Complaints, Introduction to Damp and Mould, Personal Safety, Unconscious Bias, Domestic Abuse Awareness)
• Introduced a new process to assign eLearning by creating one audience per job role (360 in total) to ensure each staff member receives a tailored suite of eLearning modules relevant to their job roles.
• Developed a Management and Leadership Resources Portal for all Managers, Senior Managers, and Directors to support the four Management Development training programmes rolled out for the 160 Middle Managers, the 21 Senior Managers and the 6 Directors.
• Developed an Induction Resources Portal for all new starters, on which policies and eLearning 'how to guides' were curated.
• Collaborated with Barnet Council L&D and OD team to successfully roll out the Oliver McGowan - Autism Awareness mandatory training for the 500 Care and Support Staff.

Training Facilitation

• Facilitated the monthly Induction Focus Groups on MS Teams
• Facilitated the monthly Corporate Induction face-to-face
• Facilitated Insights Discovery sessions for Middle Managers

eLearning platform support

• Provided constant support and guidance to managers and staff members with Learning Pool
• Collaborated with L&D Business Partners in Care and Support services to better support and guide staff and managers throughout the LMS.

Reporting and Data Management

• Generated monthly eLearning completion reports for Managers and Directors.
• Updated and maintained users' data on Learning Pool.

Engagement and User Resources

• Shared an engaging ‘Course of the Week' on the internal weekly newsletter to enhance engagement and foster a culture of continuous learning.
• Created PDF Guides to help users navigate the LMS, and complete their eLearning efficiently.

Training administration, coordination and facilitation

• Commissioned and coordinated over 250 training sessions for staff, managers, and senior managers.
• Acting as the initial point of contact for all training sessions, both online and in-person.
• Facilitated and coordinated monthly Corporate Induction and Induction Focus Group.

Learning Pool (LMS)

• Kept all user's details up to date on the platform.
• Provided support to managers and staff members.

Reporting

• Provided monthly reports to senior management on eLearning and face-to-face training.

Training and Induction

• Facilitated the Welcome Webinar and tailored the presentation whenever needed.
• Designed and facilitated online training sessions for managers and team leaders: Managing Difficult Conversations and Unconscious Bias.
• Designed and facilitated online training sessions for tutors: Student Engagement, Unconscious Bias, and Safeguarding Students.

Performance Review and Standards

• Created the Performance Review Process (PRP) for Tutors.
• Trained the management team on the new PRP to ensure strong standards were respected and followed across the organisation.
• Regularly followed up with the management team about the PRP.

Onboarding and Induction

• Delivered weekly Welcome Webinars for all new tutors, ensuring a smooth transition into their new roles.
• Conducted monthly check-ins with new tutors to provide ongoing support.

Recruitment and HR Support

• Conducted daily interviews for tutor recruitment.
• Provided HR support in managing employee relations (ER) cases, including absence management, AWOL situations, sickness, conflicts, and mediation.
• Partnered with HR to improve and streamline the disciplinary process, ensuring fair and consistent application across the organisation.

Training and Facilitation

• Conducted training sessions for managers and team leaders on implementing the new disciplinary process, enhancing understanding and compliance.

Support and Point of Contact

• Served as the first point of contact for all tutors and managers regarding training, induction, and other L&D-related inquiries, providing timely and effective support.

Communication Design & Implementation

• Designed and shared printed copies of the monthly internal magazine 'Vibe'
• Designed five Communication Boards in staff corridors to increase engagement and a sense of community (Business Plan Board, Sales Board, Sustainability Board, Co-workers Board, Day-to-day Board)

Event Planning & Organisation

• Planned annual store events and celebrations (Christmas party, Summer party, Well-being week, Women's Day)
• Created communication for all events (Invitations, banners)
• Organised quarterly Store Manager meetings with all staff

Training and Development

• Supported L&D Manager with training sessions (room set-ups, invited delegates, tracking participation).
• Coordinated monthly three-day Induction sessions for new starters
• Regularly updated all training and development records.
• Co-delivered full-day 'Active Selling' sessions to managers and team leaders.

Recruitment and Selection

• Coordinated group interviews (up to 25 candidates).
• Supported HR team with recruitment administrative tasks.

Performance Management

• Collaborated and supported managers with Performance Development Review.
• Delivered 360 feedback to managers and team leaders.