SYLVIA AMA FOSU
ACCRA
Summary
A dedicated professional with a background in public relations, customer relations, and business administration, specializing in human resources. Experienced in managing media relations, maintaining client relationships, and optimizing operational efficiency. Proactive and resourceful, with a keen ability to navigate complex corporate environments and drive organizational success through strategic planning and effective communication.
Overview
3
3
years of professional experience
Work History
CLIENTS RELATION MANAGER
AXXEND CORPORATION
03.2023 - 04.2024
- Help develop and manage integrated marketing and advertising proposals working with the creative and insight teams
- Develop and evolve customer segmentation and targeting to optimize campaigns and setup/control offer and creative testing to improve campaign performance
- Work with internal matrix partners and external vendors to develop and manage project budgets
- Manage and prepare presentation boards, qualification packages, PowerPoint presentations, etc
- Working within company brand standards for business development
- Create, maintain and update marketing resources materials working with the marketing resources manager
- Develop sales development training programs as well as research-based data in advertising sales team
- Provide insight and analysis on campaign performances.
ADMINISTRATIVE ASSISTANT
GHANA HEALTH SERVICE
08.2021 - 11.2022
- Implemented new organizational systems, increasing efficiency by 15%
- Managed schedules and tasks for over 100 employees, increasing overall productivity by 20%
- Led a team of 5 junior administrative assistants, improving team efficiency by 10%
- Managed schedules and tasks for over 50 employees, ensuring minimal downtime
- Assisted in the implementation of new organizational systems reducing errors by 25%
- Collaborated with the administrative team to meet quarterly targets achieving 100% of goals.
Education
BACHELOR’S DEGREE IN ADMINISTRATION - HUMAN RESOURCES MANAGEMENT OPTION
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
08.2023
DIPLOMA IN PUBLIC RELATION, Strategic Communications, Corporate PR strategy, Digital Marketing and Public Relations Management -
UNIVERSITY OF PROFESSIONAL STUDIES
08.2021
Skills
- Research Methods
- Customer Service
- Communication abilities both verbal and written
- Strategic Management
Accomplishments
- Using SEO practices to maintain positive and happy clients relationships with 40 corporate customers.
- Overall Customer Service award on 2 consecutive time.
References
Available on request.
Timeline
CLIENTS RELATION MANAGER
AXXEND CORPORATION
03.2023 - 04.2024
ADMINISTRATIVE ASSISTANT
GHANA HEALTH SERVICE
08.2021 - 11.2022
BACHELOR’S DEGREE IN ADMINISTRATION - HUMAN RESOURCES MANAGEMENT OPTION
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
DIPLOMA IN PUBLIC RELATION, Strategic Communications, Corporate PR strategy, Digital Marketing and Public Relations Management -
UNIVERSITY OF PROFESSIONAL STUDIES