Summary
Overview
Work History
Education
Skills
Languages
Hobbies and interest
References
Timeline
Generic
Sylvester Osei

Sylvester Osei

Colchester,England

Summary

An ambitious student with education focused on computer science and data analysis. Proactive and enthusiastic learner, confident in skills. Seeking to explore career as IT analyst. Innovative IT analyst with track record of identifying and evaluating new technologies and tools to improve business processes. Skilled in troubleshooting technical problems in systems and applications and implementing solutions. Demonstrates talent for communicating with stakeholders clearly and concisely.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work History

IT Analyst

Dr Panford Anokye
Accra, Ghana
01.2023 - 07.2023
  • Established network environment, designing system configuration and installation, and enforcing system standards.
  • Improved organisational operations, conducting IT control testing to evaluate efficiency of control systems.
  • Answered user queries regarding computer hardware and software operation.
  • Set up new user accounts and profiles and handled password issues.
  • Worked with project teams to guarantee solutions developed met acceptance criteria.
  • Undertook scheduled maintenance upgrades to improve systems efficiency.

IT Help Desk Agent

Prof Obiri Yeboah Manfo
Kumasi, Ghana
05.2016 - 07.2017
  • Developed knowledge-sharing methodologies, diagnostic tools and creative processes to improve end-user experience.
  • Provided technical support throughout development phases of new products.
  • Analysed complex technical information to develop clearly structured and easily transferable documentation.
  • Gave first-line support to customers within agreed Service Line Agreement (SLA).
  • Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.
  • Troubleshot operating systems, hardware and software problems to identify root causes.

Education

Bachelor of Science - Computer Science

Kwame Nkrumah University of Science And Technology
Kumasi
09.2017 - 09.2021

Skills

  • Data collection and analysis
  • Data mining
  • Data extraction
  • Project documentation
  • Strategic planning and review
  • Time management

Languages

English
Advanced

Hobbies and interest

Maintain a video game, review blog, and attend gaming conferences as well as playing of football. Lead a local football team both in the school and at home to win an interschool football competition and a local competition respectively. Enjoy reading and watching football matches. Volunteer at local library teaching computer literacy class for seniors.

References

Mrs. Armah Ama Christina Adwubi 233243379065

mr. James Yaw Krah 233555196740

Timeline

IT Analyst

Dr Panford Anokye
01.2023 - 07.2023

Bachelor of Science - Computer Science

Kwame Nkrumah University of Science And Technology
09.2017 - 09.2021

IT Help Desk Agent

Prof Obiri Yeboah Manfo
05.2016 - 07.2017

Similar Profiles

CREATE PROFILE
Sylvester Osei