Jermimah Fynn Ahenkorah
Alberta
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
11
11
years of professional experience
Work History
Operations Manager
Comero Company Limited
Accra-Ghana
08.2017 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Waitress Supervisor
Mama Lit Restaurant
Accra
02.2015 - 06.2017
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Streamlined the ordering process for customers by implementing a new menu layout and training staff on upselling techniques.
- Provided detailed daily reports on sales figures resulting in better financial planning and budgeting.
Restaurant Waiter
Zeena Food Bank
Accra
04.2013 - 10.2015
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
Education
HND - Accounting
Cape Coast Polytechnic
Cape Coast 03.2015
High School Certificate - Business
Ofori Panyin Senior High
Koforidua 03.2011
Skills
- Customer Service
- Order Taking
- Cleanliness
- Service Quality
- Food safety awareness
- Food presentation
- Order Accuracy
Timeline
Operations Manager
Comero Company Limited
08.2017 - Current
Waitress Supervisor
Mama Lit Restaurant
02.2015 - 06.2017
Restaurant Waiter
Zeena Food Bank
04.2013 - 10.2015
HND - Accounting
Cape Coast Polytechnic
High School Certificate - Business
Ofori Panyin Senior High