Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

FESTUS AGYEMANG-MINTAH

Crawley,West Sussex

Summary

With over three years experienced in the hospitality industry, Proficient in Opera, Opera Cloud, Stayntouch in the UK, and a strong Accounting and Finance professional with over 12 years in accounting, financial analysis, and reporting, and banking software, with a strong background in banking and financial institutions in Ghana. Currently, I am a Cabin Crew Member with YotelAir Hotel, London Gatwick, combining financial expertise with hospitality skills. Organized, detail oriented, and dedicated to delivering excellence in financial and operational roles.

Overview

13
13
years of professional experience
7
7
years of post-secondary education

Work history

Reception Team Member

YotelAir Gatwick Hotel - Gatwick Airport South Terminal
Gatwick
05.2024 - 08.2025
  • Checks in guests efficiently, anticipating guests' needs
  • Investigating complaints promptly and proactively resolves them to guest's satisfaction
  • Assists guests with luggage
  • Provides telephone and email correspondence in switchboard in real-time
  • Deals with emergency alarms with due diligence
  • Charges and checks all bills and corrects mistakes daily
  • Prepares dinner/breakfast for guests on request.

Receptionist /Night Auditor

Sandman Signature Hotels - Crawley Gatwick
Crawley
10.2023 - 05.2024
  • Periodically performed fault diagnosis on Fire Panel
  • Monitored and checked status of rooms
  • Assigned all remaining rooms on arrival
  • Checked city ledger
  • Charged and closed all PMs on due out
  • Cancelled all non-guaranteed bookings
  • Checked in guests efficiently, anticipating guests' needs
  • Tending to every individual need of guests
  • Promptly investigated and resolved complaints to satisfaction of guests
  • Provided telephone and email correspondence in switchboard in real-time
  • Dealt with emergency alarms with due diligence
  • Charged, checked and corrected bills daily
  • Daily bookkeeping

Night Receptionist

The Old Ship Hotel Brighton
Brighton
12.2022 - 09.2023
  • Performed all roles of Guest Services Agent
  • Received payment both cash and card through POS/PDQ
  • Prepared signage for events and other programs
  • Opened and closed till and vault on weekends
  • Assigned/allocated rooms to guests

Sale Assistant

Sainsburys Supermarket, Brighton and Hove
Brighton and Hove
12.2022
  • Tilled work and money handling
  • Assisted customers with operation of self-service machine
  • Provided customer service support

Assistant Internal Auditor

Local Government Service
09.2018 - 09.2022
  • Pre-audited payment vouchers
  • Reviewed General counter receipt (GCR)
  • Audited government sub-offices
  • Assisted Accounts Department with other reviews and findings
  • Any other responsibilities assigned

Digital Eagle/Enquire Custodian

Barclays Bank Ghana Ltd (Contract)
Accra
10.2017 - 08.2018
  • In charge of Madina, Darkuman, Accra High Street & Head Office E-channels and all internet and mobile banking
  • Customer Adviser at Darkuman branch
  • Issued ATMs to customers and Payment Order and other payment vouchers to customers
  • Assisted in preparing Branch Bank reconciliations

Assistant Operations Officer

First Allied Savings & Loans Ltd
Accra
01.2013 - 09.2017
  • Implement all Operations Procedures for all staff at Branch
  • Cashiering and clearing of cheques
  • Prepared Reconciliation both for branch and inter-branches
  • Acted as I.T personnel for branch
  • Assistant officer as Business Continuity Plan (BCP) for Branch
  • Acted as Branch supervisor for all remittance transfers

Loan Officer

First Allied Savings & Loans Ltd, Accra
Accra
06.2012 - 01.2013
  • Group Loan Assistant Officer
  • Customers Appraised on loans
  • Sanction of loans to customers

Education

MSc - Accounting and Finance

University of Sussex
Brighton, England
09.2022 - 11.2023

BCom - Accounting

University of Cape Coast
Cape Coast
11.2018 - 03.2022

HND - Accounting

Sunyani Technical University
Sunyani
10.2007 - 07.2010

Skills

  • Hospitality Operations: Skilled in using Opera, Opera Cloud and Stayntouch to streamline hotel operations and enhance customer service
  • Customer Service: Experienced in delivering excellent guest experiences, combining hospitality knowledge with financial expertise
  • Financial Analysis & Reporting: Expert in analyzing financial data and preparing accurate reports to support decision-making
  • General Accounting: Proficient in managing accounts, maintaining records, and ensuring compliance with financial regulations
  • Banking Software Expertise: Proficient in various banking systems, ensuring efficient financial operations and transactions
  • Attention to Detail
  • Exceptional Organizational Skills
  • Excellent Communication Skills
  • Problem-Solving
  • Teamwork and Collaboration
  • Leadership Potential
  • Work Ethic
  • Fluent in English
  • Microsoft office suite proficiency

References

Available upon request

Timeline

Reception Team Member

YotelAir Gatwick Hotel - Gatwick Airport South Terminal
05.2024 - 08.2025

Receptionist /Night Auditor

Sandman Signature Hotels - Crawley Gatwick
10.2023 - 05.2024

Night Receptionist

The Old Ship Hotel Brighton
12.2022 - 09.2023

Sale Assistant

Sainsburys Supermarket, Brighton and Hove
12.2022

MSc - Accounting and Finance

University of Sussex
09.2022 - 11.2023

BCom - Accounting

University of Cape Coast
11.2018 - 03.2022

Assistant Internal Auditor

Local Government Service
09.2018 - 09.2022

Digital Eagle/Enquire Custodian

Barclays Bank Ghana Ltd (Contract)
10.2017 - 08.2018

Assistant Operations Officer

First Allied Savings & Loans Ltd
01.2013 - 09.2017

Loan Officer

First Allied Savings & Loans Ltd, Accra
06.2012 - 01.2013

HND - Accounting

Sunyani Technical University
10.2007 - 07.2010

Similar Profiles

Create profile
FESTUS AGYEMANG-MINTAH