Syed Yumna Waqas
London
Summary
Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.
Overview
4
4
years of professional experience
Work History
Sales Assistant
POUNDLAND (Pep & CO) LTD.
11.2022 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Fielded customer questions to share information about products, availability, and pricing.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Customer Service Assistant
POUNDLAND LTD
08.2019 - 12.2021
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Collaborated with other departments to guarantee customer satisfaction.
- Answered customer questions about product availability and shipment times.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
Education
Bachelor In Media Science - Advertising
IQRA UNIVERSITY
KARACHI, PAKISTAN07.2017
Skills
- Customer Needs Assessment
- Stocking and Replenishing
- Product Management and Pricing
- Credit and Debt Card Processing
- Returns and Refunds
- Product and Service Sales
- Product Merchandising
- Payment Processing
- Brand and Product Knowledge
- Following Supervisor Instructions
- Restock Shelves
- Serve Customers
Languages
Urdu
Native language
English
Intermediate
B1
Timeline
Sales Assistant
POUNDLAND (Pep & CO) LTD.
11.2022 - Current
Customer Service Assistant
POUNDLAND LTD
08.2019 - 12.2021
Bachelor In Media Science - Advertising
IQRA UNIVERSITY
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