SYED TAREQ ALI
West Drayton,Hillingdon
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Utilizes exceptional attention to detail and clear communication skills to ensure client satisfaction.
Overview
20
20
years of professional experience
Work History
Specialist Customer Care
Barclays Bank UK
2018.05 - Current
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Increased efficiency of data migration process by effectively extracting and verifying data.
- Evaluated applications to determine compliance with company policy requirements.
- Determining customer eligibility for mortgage product options, completing key checks and referring customers through to a Mortgage
- Utilized clear communication skills to advise clients of policy, fund and benefit details.
- Doing product search and analysis, illustration, DIP, AIP and FMA
- End-to-end KYC knowledge and experience
- Working in close collaboration with the other specialist at branch level to provide expert service.
- Collaborating with specialist colleagues to ensure a smooth end-to-end customer journey, breaking down barriers across segments in order to keep the customer at the heart of what we do
- Building & maintain relationships with clients, while adopting any new processes/ways of working in line with Barclays' strategy
- Play a supporting role in educating our customers around products and alternative digital banking platforms.
Personal Banker
Barclays Bank UK
2016.04 - 2018.05
- Delivering innovative tailored solutions and exquisite service by listening to customers and working together to agree on a way forward.
- Guided customers through online service options to enhance banking efficiency.
- Meeting colleagues from across the business on a regular basis, learning from their expertise and sharing my own experiences to develop both personally and professionally
- Grew network through research and brand promotion at business development and sales events.
- Promoted comprehensive product range through new account applications.
- Taking an active interest in activities within the local community, by getting to know customers and looking to participate in events by being the “voice” of Barclays Bank.
Essential Banker
Barclays Bank UK
2013.10 - 2016.04
- Delivering expert, quality-driven service to clients
- Providing a first-class experience for all customers, demonstrating ownership of all queries and acting as the first point of contact for day-to-day banking requirements
- Proactively educate clients on the features and benefits of various accounts and offers available to them
- Acting on client prompts to capture data and make changes to accounts in line with agreed procedures across the Service
- Educated customers about remote banking tools to improve customer service and reduce burden on in-person team.
- Maintained compliance with internal controls and UK banking regulations.
Integrated Security Systems Operator
G4S Secure Solutions (UK) Ltd
2012.04 - 2014.12
- Responded to emergency calls and requested for medical assistance from doctor on call.
- (ISS/CCTV) within the Venue Security Command Center (VSCC)
- Providing security services for Events (Olympics and Paralympic and Wimbledon Championships 2012, 2013)
- Watching out for, reporting and dealing with suspicious or unusual activity
- X-Ray Operator
- Minimized switchboard disruptions by promptly reporting telephone, equipment and software malfunctions to arrange repair.
Supervisor
Starbucks Coffee Company
2004.01 - 2014.07
- Managing, training and supervising large group of employees
- Prioritizing business needs according to manpower and current store challenges
- Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
- Process Payroll, Stock order, time and attendance
- Maintained clean, organized working areas to create positive, productive environments with minimal risk.
- Involved in the forefront of forecasting sales and Meeting and estimating budgets
- Take part in store Audits e.g.- Health and Safety
Security Officer
G4S Secure Solutions (UK) Ltd
2012.04 - 2014.12
- Delivered emergency procedures and liaised with police, firefighters and medical staff.
- Warned offenders about rule infractions and violations, evicting violators from premises.
- De-escalated threatening behavior with firm and commanding presence.
- Reported suspicious activities and persons to law enforcement for appropriate incident management.
Education
MSc - International Business Management
University of Gloucestershire
CheltenhamNCFE Post Graduate in Business Management -
University of Gloucestershire
CheltenhamACCA Part Qualified -
ACCA Association of Chartered Certified Accountant
BA(Hons) - Sociology
Diploma - Information and System Management
Skills
- IT proficient
- Client relations
- Software issue diagnosis
- Customer care
- Bank account management
- ID document verification
- Data confidentiality
- Financial risk assessment
Interests
Interests and Hobbies
, Enjoy healthy outdoor pursuits, such as
playing, badminton, cricket and tennis
Enthusiastic follower of Technology News
Enjoy creating new software templates
Additional Information
- .
Languages
English
Fluent
Bengali
Native
Hindi
Intermediate
Timeline
Specialist Customer Care
Barclays Bank UK
2018.05 - Current
Personal Banker
Barclays Bank UK
2016.04 - 2018.05
Essential Banker
Barclays Bank UK
2013.10 - 2016.04
Integrated Security Systems Operator
G4S Secure Solutions (UK) Ltd
2012.04 - 2014.12
Security Officer
G4S Secure Solutions (UK) Ltd
2012.04 - 2014.12
Supervisor
Starbucks Coffee Company
2004.01 - 2014.07
MSc - International Business Management
University of Gloucestershire
NCFE Post Graduate in Business Management -
University of Gloucestershire
ACCA Part Qualified -
ACCA Association of Chartered Certified Accountant
BA(Hons) - Sociology
Diploma - Information and System Management
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