SYED RAZI UL HASSAN NAQVI
Summary
Results-focused leader successful at promoting safety programs and mentoring individuals on ways to avoid mishaps and accidents. History of championing program training in various organizations throughout well-established career.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
Solhebon Car Hub
04.2023 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Followed through with client requests to resolve problems.
Safety Officer
Kohinoor Textile Mills
01.2018 - 01.2023
- Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
- Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Developed and implemented safety policies and procedures to establish clear guidelines for safe work practices and comply with regulations.
- Inspected facilities for adherence to fire, hazard, and safety guidelines.
- Investigated accidents and incidents to determine root causes and develop corrective actions to address underlying issues.
- Responded to any emergencies as instructed and with utmost efficiency.
- Recognized, documented, and advised on removal of hazards.
Education
BBA - Marketing
University of Sargodha
Sargodha, Pakistan06.2019
No Degree - Safety Officer
Pearson Education Limited
England02.2017
Skills
- Technical Support
- Handling Escalations
- Information Security
- Regulatory Compliance
- Staffing Coordination
- Service Delivery Optimization
- Workflow Management
- Corrective Action Planning
- Disaster Preparedness
- Emergency Response
- Budgetary Planning
Timeline
Customer Service Manager
Solhebon Car Hub
04.2023 - Current
Safety Officer
Kohinoor Textile Mills
01.2018 - 01.2023
BBA - Marketing
University of Sargodha
No Degree - Safety Officer
Pearson Education Limited
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