Summary
Overview
Work History
Education
Skills
Timeline
Generic

SYED RAZI UL HASSAN NAQVI

Summary

Results-focused leader successful at promoting safety programs and mentoring individuals on ways to avoid mishaps and accidents. History of championing program training in various organizations throughout well-established career.

Overview

6
6
years of professional experience

Work History

Customer Service Manager

Solhebon Car Hub
04.2023 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Followed through with client requests to resolve problems.

Safety Officer

Kohinoor Textile Mills
01.2018 - 01.2023
  • Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
  • Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
  • Inspected worksites, practices, and gear for compliance with established safety standards.
  • Developed and implemented safety policies and procedures to establish clear guidelines for safe work practices and comply with regulations.
  • Inspected facilities for adherence to fire, hazard, and safety guidelines.
  • Investigated accidents and incidents to determine root causes and develop corrective actions to address underlying issues.
  • Responded to any emergencies as instructed and with utmost efficiency.
  • Recognized, documented, and advised on removal of hazards.

Education

BBA - Marketing

University of Sargodha
Sargodha, Pakistan
06.2019

No Degree - Safety Officer

Pearson Education Limited
England
02.2017

Skills

  • Technical Support
  • Handling Escalations
  • Information Security
  • Regulatory Compliance
  • Staffing Coordination
  • Service Delivery Optimization
  • Workflow Management
  • Corrective Action Planning
  • Disaster Preparedness
  • Emergency Response
  • Budgetary Planning

Timeline

Customer Service Manager

Solhebon Car Hub
04.2023 - Current

Safety Officer

Kohinoor Textile Mills
01.2018 - 01.2023

BBA - Marketing

University of Sargodha

No Degree - Safety Officer

Pearson Education Limited

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SYED RAZI UL HASSAN NAQVI