Results-focused leader successful at promoting safety programs and mentoring individuals on ways to avoid mishaps and accidents. History of championing program training in various organizations throughout well-established career.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
Solhebon Car Hub
04.2023 - Current
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Took ownership of customer issues and followed problems through to resolution.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Collaborated with upper management to improve customer service processes and support structures company-wide.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Followed through with client requests to resolve problems.
Safety Officer
Kohinoor Textile Mills
01.2018 - 01.2023
Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
Inspected worksites, practices, and gear for compliance with established safety standards.
Developed and implemented safety policies and procedures to establish clear guidelines for safe work practices and comply with regulations.
Inspected facilities for adherence to fire, hazard, and safety guidelines.
Investigated accidents and incidents to determine root causes and develop corrective actions to address underlying issues.
Responded to any emergencies as instructed and with utmost efficiency.
Recognized, documented, and advised on removal of hazards.
Education
BBA - Marketing
University of Sargodha
Sargodha, Pakistan
06.2019
No Degree - Safety Officer
Pearson Education Limited
England
02.2017
Skills
Technical Support
Handling Escalations
Information Security
Regulatory Compliance
Staffing Coordination
Service Delivery Optimization
Workflow Management
Corrective Action Planning
Disaster Preparedness
Emergency Response
Budgetary Planning
Timeline
Customer Service Manager
Solhebon Car Hub
04.2023 - Current
Safety Officer
Kohinoor Textile Mills
01.2018 - 01.2023
BBA - Marketing
University of Sargodha
No Degree - Safety Officer
Pearson Education Limited
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