Syed Muhammad Sabbat Mehdi
Multan,Pakistan
Summary
Customer support specialist with expertise in delivering clear and empathetic communication across various platforms. Proven ability to resolve complex queries and document best practices for improved service. Strong analytical skills in mathematics and data analytics enhance assessment of support interactions and process refinement. Experience in optimizing AI-driven customer support tools and training data quality.
Overview
1
1
Certification
7
7
years of post-secondary education
5
5
years of professional experience
Work history
Customer Success Representative - Customer Services - Finance
LynkIT Consultancy
05.2026 - Current
- Handled customer inquiries via phone, email, live chat, and tickets daily.
- Assessed customer interactions to spot recurring pain points in KYC verification.
- Resolved complex customer issues quickly with close accuracy in customer records.
Business Operations Manager - Youtube Automation - Media
BMT Verse (PVT) Ltd
07.2025 - 05.2026
- Analysed performance metrics to drive audience growth and efficiency improvements daily.
- Supervised quality control and workflow execution across multiple departments daily.
- Developed workflow systems and documented operational strategies to speed delivery timelines.
Customer Services Representative - CS For Amazon UK - Telecom
ibex
03.2025 - 07.2025
- Assisted international customers with order management refunds and account support daily.
- Communicated empathetically to guide customers through refund and account enquiries.
- Managed high-volume inbound messages while maintaining steady service standards.
Graduate Trainee Officer - Operations - Banking
Bank Al Habib
06.2022 - 03.2025
- Resolved client queries and complaints by explaining trade transaction and banking guidance.
- Onboarded clients by tracking documents accurately and managing accounts compliantly.
Brand Ambassador - LUMS
Career Services Office (CSO)
08.2021 - 05.2022
- Improve talent acquisition insights by evaluating candidate skillsets during structured interviews.
Education
MS - Mathematics
LUMS(Lahore University of Management Sciences)
LAHORE 07.2019 - 06.2022
BS - MATHS
Bahauddin Zakariya University (BZU)
MULTAN 05.2015 - 06.2019
Skills
- Customer Support: Empathetic Communication, Complaint Resolution, Client Onboarding, Multi-Channel Support (Live Chat, Email, Ticketing, Phone)
- Analytical & Technical: Python, SQL, Power BI, MATLAB, C, Interaction Annotation, Quality Assurance, Training Data Refinement
- Core Competencies: Creative Problem-Solving, Attention to Detail, Process Improvement, Interpersonal Skills, Fast-Paced Remote Adaptability
Certification
- Data Analytics Bootcamp (SQL and Power BI), Infospan.
- Python is Easy Certification, Priple.com
INTERESTS
Learning new things beyond a specific field., Learning about different cultures., Volunteering., Tourism.
EXTRA CURRICULAR
Indoor and outdoor sports. Indoor and outdoor sports.
Timeline
Customer Success Representative - Customer Services - Finance
LynkIT Consultancy
05.2026 - Current
Business Operations Manager - Youtube Automation - Media
BMT Verse (PVT) Ltd
07.2025 - 05.2026
Customer Services Representative - CS For Amazon UK - Telecom
ibex
03.2025 - 07.2025
Graduate Trainee Officer - Operations - Banking
Bank Al Habib
06.2022 - 03.2025
Brand Ambassador - LUMS
Career Services Office (CSO)
08.2021 - 05.2022
MS - Mathematics
LUMS(Lahore University of Management Sciences)
07.2019 - 06.2022
BS - MATHS
Bahauddin Zakariya University (BZU)
05.2015 - 06.2019