Syed Muhammad Baqir Raza Kazmi
Summary
Dynamic customer service professional with a proven track record at Dixy Chicken, excelling in customer satisfaction and loyalty. Demonstrated reliability and composure in high-pressure situations, effectively resolving complaints and enhancing the customer experience. Skilled in processing transactions accurately while fostering positive relationships, ensuring customers feel valued and appreciated.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Dixy Chicken
06.2023 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
Education
No Degree - Business Administration
Matthew Boulton Collage
1 Jennes Road City Centre B4 7PS Birmingham Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
Certification
SIA Badge as Door Supervisor
Awareness E-Learning
Educational E-Learning
Security E-Learning
Health and Safety
First Aid
Level 1&2 in Business
Timeline
Customer Service Cashier
Dixy Chicken
06.2023 - Current
No Degree - Business Administration
Matthew Boulton Collage
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