Syed Mudassar Shah
Sheffield,South Yorkshire
Summary
Accomplished IT professional with extensive experience in IT service delivery improvement, enterprise software implementation, and information systems security. Demonstrates resilience to technological changes and expertise in technological forecasting. Proficient in ITIL framework, network architecture design, and IT infrastructure management. Adept at knowledge transferability and systems integration, with a strong understanding of coding languages and programming languages. Skilled in database administration, web development, information security, and network security. Committed to enhancing organisational efficiency through innovative IT solutions and robust security measures.
Overview
16
16
years of professional experience
10
10
years of post-secondary education
Work history
Senior technical advisor
Concentrix
Sheffield, South Yorkshire
2011.02 - Current
- Improved overall system efficiency by implementing innovative solutions.
- Ensured adherence to quality standards for optimal output.
- Ensured compliance with regulatory standards whilst maintaining operational efficiency.
- Collaborated closely with product development teams to streamline project timelines.
- Developed best-practice guidelines with focus on consistency and quality.
- Recommended updates and improvements to existing hardware or software, increasing system longevity and reliability.
- Offered training sessions to staff, ensuring optimal use of technology resources.
- Enhanced operational effectiveness with troubleshooting and problem resolution for complex IT systems.
- Provided technical advice and support to technical project groups.
- Provided technical support for computer systems and applications to resolve issues.
Network administrator
University of Sheffield
Sheffield, South Yorkshire
2010.01 - 2011.01
- Implemented comprehensive backup solutions, resulting in data protection and disaster recovery readiness.
- Optimised system efficiency for smoother operations through regular hardware upgrades.
- Assisted employees with technical troubleshooting, improving overall productivity levels.
- Facilitated smooth communication between different departments by establishing secure intranet connections.
- Collaborated closely with IT team for efficient problem-solving strategies.
- Installed new hardware components with minimal disruption to daily operations.
- Rectified network issues quickly to minimise downtime.
- Maintained broadband networks and Windows servers to support stable operations.
Education
Bachelor of Science - Computer Science
Sheffield Hallam University
Sheffield 2005.09 - 2009.08
A-Levels - Information Communication Technology
Sheffield College
Sheffield 2003.09 - 2009.08
Skills
- Resilience to technological changes
- Technological forecasting
- IT service delivery improvement
- ITIL framework
- Knowledge transferability
- Enterprise software implementation
- Information systems security
- Network architecture design
- Understanding of coding languages
- IT infrastructure management
- Database administration
- Systems integration
- Web development
- Information security
- Programming languages
- Network security
References
References available upon request.
Timeline
Senior technical advisor
Concentrix
2011.02 - Current
Network administrator
University of Sheffield
2010.01 - 2011.01
Bachelor of Science - Computer Science
Sheffield Hallam University
2005.09 - 2009.08
A-Levels - Information Communication Technology
Sheffield College
2003.09 - 2009.08