SYED JALAL HAIDER KAZMI
Information Technology
Summary
Offering strong problem-solving abilities and technical aptitude with keen attention to detail. Knowledgeable about customer service, communication, and teamwork in fast-paced environments. Ready to use and develop skills in troubleshooting, network management, and technical support in IT support role.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
Work History
IT Support Engineer First Line
Advantage Finance
Grimsby
06.2023 - 02.2024
- Using Ticketing system to effectively prioritize end-user issues and timely
resolve user problems. - Identification of reoccurring issues and its documentation.
- Escalated service questions to appropriate client representatives when ever required.
- Fill in for in-house IT services as needed, desk movement, installing new Desktop/laptop/printers/Monitors, repair/replace hardware, software’s for a team of over 200 employees including developers and project managers.
- Providing remote support, maintaining IT equipment inventory, stocking and new ordering.
- Follow up with external vendors until issue resolved.
Network Administrator
Lady Reading Hospital
Peshawar
02.2018 - 04.2023
- Enabled secure network access through research and trend analysis, cutting security breaches.
- Assisted employees with technical troubleshooting, improving overall productivity levels.
- Network management of 2k nodes.
- Management of network issues over calls, emails and remote support on daily bases.
- Planned and executed selection, installation, configuration and testing of switches and routers.
- Facilitated smooth communication between different departments by establishing secure intranet connections.
- Collaborated closely with IT team for efficient problem-solving strategies.
- Reduced potential threats by consistently monitoring system logs for any suspicious activity.
- Deployed and managed complex networks across broadband, Wi-Fi, LANs and VPNs.
- Managed complex networking projects whilst adhering to strict deadlines and budgets.
- Executed routine maintenance checks, ensuring the stability of the network.
- Rectified network issues quickly to minimize downtime.
- Maintained flexible schedule and responded to after-hours and weekend emergencies to quickly resolve issues.
- Managed and provided support for IP phones, network printers/Scanners, CCTV Cameras.
Jr System Administrator
Ministry of Water and power, Islamabad, Pakistan
Islamabad
07.2016 - 01.2018
- Implemented and supervised Local Area Network.
- Provided support for IT systems including computers, laptops, Wi-Fi, printers, scanners and digital attendance system.
- Supervised upgradation of the irrigation datacenter and trained end users on the implementation of the application developed and its work flow.
IT Officer
Iqra National University
Hayatabad Peshawar
05.2015 - 10.2015
- Installed new hardware, enhanced overall performance of systems.
- CCTV installation in university.
- Resolving IT issues through call, email and remote support.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Customized and repaired technology based on staff requests.
- Computer Network deployment and troubleshooting.
Radio Frequency Engineer Level 3 Support
LCC PAKISTAN, LAHORE, PUNJAB
Lahore
11.2011 - 01.2014
- Resolved complex issues, applying troubleshooting and critical thinking to address numerous technical solutions.
- Drive Testing calls quality and mobile internet bandwidth.
- Finding good and poor coverage areas regarding RF signals.
- Field support to RF Optimizers in real time. On hands with GPS, TEMS Suite.
- Managed over 100 customer calls per day.
- Proved successful working within tight deadlines and fast-paced environment
Assistant network engineer
Center Of IT Services, University of Peshawar
Peshawar
07.2010 - 06.2011
- Streamlined network operations, improving system efficiency.
- Assisted senior engineers to improve overall university-wide network performance.
- Deployment and support services to university labs over 1k network nodes.
- Software and hardware troubleshooting of computer systems and network.
- Managed, tracked, and coordinated problem resolution and escalation processes.
Education
Bachelors in Computer Science - Computer Science
University of Peshawar
Peshawar, Pakistan 01.2003 - 12.2006
Faculty of Science - Math's, Physics, Chemistry, English
Qurtuba College Hayatabad Peshawar
Peshawar, Pakistan 01.2000 - 12.2001
SCIENCE GROUP - Math's, Physics, Chemistry, English
Jannah Model High School, Peshawar
Peshawar, Pakistan 01.1999 - 12.1999
Skills
Remote Support
Network troubleshooting
Server maintenance
Systems installation
Hardware knowledge
Virtualization
Veeam Backup/Replication
Microsoft 365
Azure AD Intune
Technical Analysis
Written Communication
Networking
Desktop support proficiency
Routing and switching
Languages
English
Advanced
Urdu
Fluent
Certification
Cisco Certified Network Associate (CCNA)
References
References available upon request.
Timeline
IT Support Engineer First Line
Advantage Finance
06.2023 - 02.2024
Network Administrator
Lady Reading Hospital
02.2018 - 04.2023
Jr System Administrator
Ministry of Water and power, Islamabad, Pakistan
07.2016 - 01.2018
IT Officer
Iqra National University
05.2015 - 10.2015
Radio Frequency Engineer Level 3 Support
LCC PAKISTAN, LAHORE, PUNJAB
11.2011 - 01.2014
Assistant network engineer
Center Of IT Services, University of Peshawar
07.2010 - 06.2011
Bachelors in Computer Science - Computer Science
University of Peshawar
01.2003 - 12.2006
Faculty of Science - Math's, Physics, Chemistry, English
Qurtuba College Hayatabad Peshawar
01.2000 - 12.2001
SCIENCE GROUP - Math's, Physics, Chemistry, English
Jannah Model High School, Peshawar
01.1999 - 12.1999