Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
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SYED JALAL HAIDER KAZMI

Information Technology

Summary

Offering strong problem-solving abilities and technical aptitude with keen attention to detail. Knowledgeable about customer service, communication, and teamwork in fast-paced environments. Ready to use and develop skills in troubleshooting, network management, and technical support in IT support role.

Overview

14
14
years of professional experience
7
7
years of post-secondary education
3
3
Certifications

Work History

IT Support Engineer First Line

Advantage Finance
Grimsby
06.2023 - 02.2024
  • Using Ticketing system to effectively prioritize end-user issues and timely
    resolve user problems.
  • Identification of reoccurring issues and its documentation.
  • Escalated service questions to appropriate client representatives when ever required.
  • Fill in for in-house IT services as needed, desk movement, installing new Desktop/laptop/printers/Monitors, repair/replace hardware, software’s for a team of over 200 employees including developers and project managers.
  • Providing remote support, maintaining IT equipment inventory, stocking and new ordering.
  • Follow up with external vendors until issue resolved.

Network Administrator

Lady Reading Hospital
Peshawar
02.2018 - 04.2023
  • Enabled secure network access through research and trend analysis, cutting security breaches.
  • Assisted employees with technical troubleshooting, improving overall productivity levels.
  • Network management of 2k nodes.
  • Management of network issues over calls, emails and remote support on daily bases.
  • Planned and executed selection, installation, configuration and testing of switches and routers.
  • Facilitated smooth communication between different departments by establishing secure intranet connections.
  • Collaborated closely with IT team for efficient problem-solving strategies.
  • Reduced potential threats by consistently monitoring system logs for any suspicious activity.
  • Deployed and managed complex networks across broadband, Wi-Fi, LANs and VPNs.
  • Managed complex networking projects whilst adhering to strict deadlines and budgets.
  • Executed routine maintenance checks, ensuring the stability of the network.
  • Rectified network issues quickly to minimize downtime.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies to quickly resolve issues.
  • Managed and provided support for IP phones, network printers/Scanners, CCTV Cameras.

Jr System Administrator

Ministry of Water and power, Islamabad, Pakistan
Islamabad
07.2016 - 01.2018
  • Implemented and supervised Local Area Network.
  • Provided support for IT systems including computers, laptops, Wi-Fi, printers, scanners and digital attendance system.
  • Supervised upgradation of the irrigation datacenter and trained end users on the implementation of the application developed and its work flow.

IT Officer

Iqra National University
Hayatabad Peshawar
05.2015 - 10.2015
  • Installed new hardware, enhanced overall performance of systems.
  • CCTV installation in university.
  • Resolving IT issues through call, email and remote support.
  • Built, repaired and installed computer-related hardware based on deployment procedures.
  • Coordinated IT operations activities to deliver smooth flow of daily business needs.
  • Customized and repaired technology based on staff requests.
  • Computer Network deployment and troubleshooting.

Radio Frequency Engineer Level 3 Support

LCC PAKISTAN, LAHORE, PUNJAB
Lahore
11.2011 - 01.2014
  • Resolved complex issues, applying troubleshooting and critical thinking to address numerous technical solutions.
  • Drive Testing calls quality and mobile internet bandwidth.
  • Finding good and poor coverage areas regarding RF signals.
  • Field support to RF Optimizers in real time. On hands with GPS, TEMS Suite.
  • Managed over 100 customer calls per day.
  • Proved successful working within tight deadlines and fast-paced environment


Assistant network engineer

Center Of IT Services, University of Peshawar
Peshawar
07.2010 - 06.2011
  • Streamlined network operations, improving system efficiency.
  • Assisted senior engineers to improve overall university-wide network performance.
  • Deployment and support services to university labs over 1k network nodes.
  • Software and hardware troubleshooting of computer systems and network.
  • Managed, tracked, and coordinated problem resolution and escalation processes.

Education

Bachelors in Computer Science - Computer Science

University of Peshawar
Peshawar, Pakistan
01.2003 - 12.2006

Faculty of Science - Math's, Physics, Chemistry, English

Qurtuba College Hayatabad Peshawar
Peshawar, Pakistan
01.2000 - 12.2001

SCIENCE GROUP - Math's, Physics, Chemistry, English

Jannah Model High School, Peshawar
Peshawar, Pakistan
01.1999 - 12.1999

Skills

Remote Support

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Languages

English
Advanced
Urdu
Fluent

Certification

Cisco Certified Network Associate (CCNA)

References

References available upon request.

Timeline

IT Support Engineer First Line

Advantage Finance
06.2023 - 02.2024

Network Administrator

Lady Reading Hospital
02.2018 - 04.2023

Jr System Administrator

Ministry of Water and power, Islamabad, Pakistan
07.2016 - 01.2018

IT Officer

Iqra National University
05.2015 - 10.2015

Radio Frequency Engineer Level 3 Support

LCC PAKISTAN, LAHORE, PUNJAB
11.2011 - 01.2014

Assistant network engineer

Center Of IT Services, University of Peshawar
07.2010 - 06.2011

Bachelors in Computer Science - Computer Science

University of Peshawar
01.2003 - 12.2006

Faculty of Science - Math's, Physics, Chemistry, English

Qurtuba College Hayatabad Peshawar
01.2000 - 12.2001

SCIENCE GROUP - Math's, Physics, Chemistry, English

Jannah Model High School, Peshawar
01.1999 - 12.1999

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SYED JALAL HAIDER KAZMIInformation Technology