Summary
Work History
Education
Skills
Accomplishments
Additional Information
Keyskillsandattributes
References
Timeline
Generic

Syed Faiz Ahmed

2 Waverley Road

Summary

An experienced and adaptable multilingual professional with a strong background in direct patient contact and communication through freelance interpreting for the NHS and local authorities. Proven expertise in managing patient inquiries, safeguarding sensitive information, and handling confidential data with the utmost care. Adept at maintaining a welcoming and organized environment, with a commitment to providing high-quality reception services. Known for flexibility, reliability, and the ability to work across various shifts, making me an ideal candidate for a GP receptionist role. I bring flexibility in working hours and a strong commitment to supporting both patients and healthcare professionals efficiently and committed to providing an efficient, patient-centred service, with excellent organizational skills and the ability to manage multiple tasks in a busy reception environment. While I am new to the role of a GP receptionist, my deep understanding of healthcare environments, along with strong organizational and administrative skills, positions me well to excel in this role.

Work History

Freelance Interpreter

NHS and Local Authorities
  • Provided interpretation services for NHS hospitals, GP surgeries, and local authorities, ensuring non-English speaking patients understood their medical diagnoses, treatment plans, and healthcare rights, ensuring clear communication across language barriers
  • Assisted in explaining medical procedures, appointments, and follow-up instructions, demonstrating empathy and cultural sensitivity
  • Managed a high volume of telephone and face-to-face inquiries, effectively handling complex information while maintaining patient confidentiality
  • Familiarized with medical terminology, enhancing the ability to assist in a healthcare reception environment
  • Demonstrated strong multitasking abilities by handling multiple patient requests and appointments, contributing to efficient patient flow
  • Maintained strict patient confidentiality, adhering to NHS confidentiality policies and GDPR while handling sensitive patient information
  • Demonstrated flexibility by working various shifts, including evenings and weekends, and managing last-minute assignments for urgent patient care.

Education

Pearson BTEC - NVQ - Security Industry Authority

Lancashire College Of Further Education
Lancashire
04.2001 -

Bachelor of Arts - Islamic Shariah And Law

Al - Azhar University
Cairo, Egypt
04.2001 -

Higher National Diploma - Arabic Language

Al - Sheikh Zayed Center of Teaching Arabic
Egypt
04.2001 -

Skills

  • IT Skills: Proficient in using Microsoft Office (Word, Excel, Outlook) and familiar with online scheduling systems Open to training on GP-specific software such as EMIS or SystmOne for managing appointments and patient records

  • Time Management: Well-versed in managing time effectively in fast-paced environments, balancing the needs of patients and healthcare staff, and maintaining high standards of service

  • Cultural Awareness: Experienced in working with individuals from diverse cultural backgrounds, ensuring a respectful, inclusive, and empathetic approach to all patients, regardless of language or cultural barriers

Accomplishments

  • Interpreter Recognition: Frequently commended by healthcare professionals for ensuring clear, accurate, and empathetic communication between patients and medical staff, contributing to improved patient outcomes and satisfaction.
  • Training in Confidentiality & Safeguarding: Successfully completed all training and courses on patient confidentiality and safeguarding, ensuring that I am up to date with all legal and ethical requirements.

Additional Information

  • Committed to delivering excellent service, maintaining a tidy and efficient reception area, and ensuring all records are accurately filed for the next shift.
  • Ability to quickly learn and adapt to new software or booking systems.

Keyskillsandattributes

  • Multilingual Communication: Fluent in Arabic, Urdu, Punjabi, providing accurate interpretation in medical and public health settings. Able to explain complex medical terminology and treatment plans clearly to non-English speaking patients.
  • Patient Confidentiality & Safeguarding: In-depth experience managing sensitive patient information in line with NHS standards and GDPR regulations. Committed to maintaining the highest standards of confidentiality in all interactions and always maintaining professionalism. Trained in safeguarding procedures for both adults and children, with the ability to identify risks, report concerns, and ensure the safety and well-being of vulnerable individuals.
  • Exceptional Customer Service: Demonstrated ability to manage inquiries, explain procedures, and provide guidance to patients and visitors in a calm, friendly manner.
  • Attention to Detail: Capable of handling repeat prescriptions, patient records, and appointment details with precision, ensuring accuracy and compliance with practice guidelines.
  • Flexibility & Adaptability: Willing and able to cover shifts, adapt to changing requirements, and respond efficiently to unexpected situations.
  • Organizational Skills: Competent in maintaining a tidy reception area, preparing for shift changes, and ensuring all necessary records are correctly filed. Experienced in managing appointment schedules, maintaining accurate records, and coordinating with healthcare teams to ensure smooth workflows.
  • Strong Interpersonal Skills: Skilled in handling patient inquiries, providing clear information, and explaining procedures both in person and over the phone.
  • Attention to Detail: Capable of handling patient information, repeat prescriptions, and records accurately and efficiently as per training provided.

References

Available upon request.

Timeline

Pearson BTEC - NVQ - Security Industry Authority

Lancashire College Of Further Education
04.2001 -

Bachelor of Arts - Islamic Shariah And Law

Al - Azhar University
04.2001 -

Higher National Diploma - Arabic Language

Al - Sheikh Zayed Center of Teaching Arabic
04.2001 -

Freelance Interpreter

NHS and Local Authorities

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Syed Faiz Ahmed