Syeda Umme Salma
Summary
- 7 years of expertise in Technical Resource management, Talent planning, Business operations, Staffing and Customer service by ensuring maximum deployment of the company's employees into successful engagements
- Result orientated and analytical Resource manager with experience in improving/ enhancing processes, optimizing resources' utilization and exceptional organizational skills and in-depth understanding of resources' availability and skills
- Dependable and well organized with a successful track record of collaborating with key stake holders to drive resolutions staffing conflicts as well as perform gap analysis and capacity plans to provide insight for recruiting team
- Extensive understanding of end to end Resource management Expertise in devising and implementing talent strategies
- Confident and decisive under stressful conditions with a proven record of excellence and dependability
- Efficient in compiling, analyzing and publishing information with ability to work independently and efficiently
Overview
7
7
years of professional experience
Work History
Lead Resource Manager
Wipro Technologies Ltd, Bangalore
01.2019 - 01.2024
- Responsible for the RMG and Talent management function, which includes talent planning, recruiting, bench management and maintaining a healthy supply chain model aligning to the business model
- Build strong partnership/network relationships across the business unit to provide the highest level of customer service
- Streamlined resource allocation processes by implementing efficient scheduling and tracking systems.
- Mentored junior staff members in effective resource management techniques, fostering a culture of continuous improvement within the team.
- Analyzed project performance data to identify areas of improvement.
- Regularly reviewed project scopes to ensure appropriate allocation of resources based on changing priorities or unforeseen challenges.
- Provide data input for workforce strategy, maintain resource forecasts and monitor implementation of the departmental workforce strategy regularly pulling, reviewing the utilization trends with leadership and recommendation solutions
- Responsible for all non-billable tracking , utilization management, regional resource dashboard, recruitment tracking and daily/weekly/monthly status updates
- Workforce management group (WMG) in IT Domain, Secured experience in creation of multiple reports showing the Progress and incremental changes of bench, demands, New hires, Pending Joiner, Allocation , Billing & ERD
- Qualitative Process knowledge related to workforce management
- Passionate about learning and committed to continual improvement.
Helpdesk Support Engineer
Wipro InfoTech, GSMC
01.2017 - 12.2018
- Monitored systems in operation and quickly troubleshot errors.
- Diagnosed and troubleshot hardware, software and network issues.
- Offered assistance in implementing and developing training programs.
- Installed and configured operating systems and applications.
- Provided after-hours support to ensure continuous IT service availability during critical business periods or outages.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Education
Bachelors of Engineering (ECE) - Electrical, Electronics Engineering Technologies
Jnana Vikas Institute of Technology
Bangalore06.2016
Associate of Science - Science Education
St Philomena's PU College
Mysore05.2012
Skills
- Time management abilities
- Self Motivation
- Budget Control
- Organizational Skills
- Resource Allocation
- Problem-Solving
- Multitasking Abilities
- Interpersonal Communication
- Problem-solving abilities
- Customer Service
Accomplishments
- Awarded with Best engineer of the Quarter - FY'17, FY'18, FY'19.
- Rising star Award - Q1 2021.
- Received Appreciations from various HR operations lead for excellent support.
- Successfully certified with Pragati and Lean Practitioner
Languages
Urdu
Native language
English
Advanced
C1
Hindi
Proficient
C2
Kannada
Proficient
C2
Urdu
Proficient
C2
Disclaimer
I hereby declare that all the statements made above are correct to best of my knowledge and belief.
Timeline
Lead Resource Manager
Wipro Technologies Ltd, Bangalore
01.2019 - 01.2024
Helpdesk Support Engineer
Wipro InfoTech, GSMC
01.2017 - 12.2018
Bachelors of Engineering (ECE) - Electrical, Electronics Engineering Technologies
Jnana Vikas Institute of Technology
Associate of Science - Science Education
St Philomena's PU College
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