Syed Arif Hussain Zaidi
Branch Manager
House # 18 Gulshan-E-Dawood Scheme, Riwind Road Nawab Town, Lahore. ,NWM
Summary
Dynamic Branch Manager with a proven track record at Faysal Bank Limited, enhancing customer satisfaction and driving revenue growth through effective sales strategies and relationship building. Skilled in branch operations management and compliance, I consistently exceed performance targets while fostering a culture of excellence and continuous development within my team.
Overview
20
20
years of professional experience
4
4
Certifications
Work History
Branch Manager
Faysal Bank Limited
10.2024 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Branch Manager
MCB Bank Limited
11.2023 - 05.2024
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Consulted customers to boost product sales and services.
- Complied with regulatory guidelines and requirements.
Branch Manager
Bank Al Habib Ltd.
05.2022 - 11.2023
- Developed and led team of financial advisors, enhancing their skills with comprehensive training programs.
- Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
- Facilitated seamless integration of new financial products, broadening portfolio offered to clients.
- Conducted regular financial reviews and audits, identifying and resolving discrepancies promptly.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
Operations Manager
Bank Al Habib Ltd.
04.2014 - 05.2022
- Direct and monitor all branch operational activities to ensure they align with the bank's Standard Operating Procedures (SOPs) and SBP Prudential Regulations.
- Oversee AML (Anti-Money Laundering) and KYC (Know Your Customer) compliance to prevent financial crimes.
- Supervise the processing of high-value transactions, including Inward/Outward Clearing, Real-Time Gross Settlement (RTGS), and Foreign Exchange/Trade operations (Import/Export).
- Ensure accurate and timely reconciliation of all branch suspense accounts and inter-branch transactions.
- Monitor the branch’s daily cash limits and ensure insurance coverage is maintained as per policy.
Resident Operation Manager / Unit In-Charge
Bank Al Habib Ltd.
06.2010 - 03.2014
- Resolve complex customer grievances and provide high-quality service to maintain client retention
- Implement and monitor AML/CFT (Anti-Money Laundering) protocols and KYC (Know Your Customer) requirements.
- Direct and supervise daily branch operations including clearing, remittances, and cash management.
- Act as an Authorized Signatory for transaction verification, expense approvals, and official correspondence
Operations Staff
Bank Al Habib Ltd.
12.2005 - 06.2010
- Facilitate Account Opening (Individual and Corporate) by ensuring all KYC (Know Your Customer) and CDD (Customer Due Diligence) documents are complete.
- Consistently ensured 100% compliance with KYC/AML standards during the account opening process
- Managed high-volume daily operations including clearing, remittances, and account maintenance.
- Generate and review daily/weekly reports for the Operations Manager to identify and correct discrepancies.
Education
Bachelor of Arts - Commerce
Govt MAO College
Lahore, Pakistan 05.2001 -
Skills
Customer service
Branch operations management
Relationship building
Relationship building and management
Sales development
Certification
AML CFT Training Program
Timeline
Branch Manager
Faysal Bank Limited
10.2024 - Current
Branch Manager
MCB Bank Limited
11.2023 - 05.2024
Branch Manager
Bank Al Habib Ltd.
05.2022 - 11.2023
Operations Manager
Bank Al Habib Ltd.
04.2014 - 05.2022
Resident Operation Manager / Unit In-Charge
Bank Al Habib Ltd.
06.2010 - 03.2014
Operations Staff
Bank Al Habib Ltd.
12.2005 - 06.2010
Bachelor of Arts - Commerce
Govt MAO College
05.2001 -