SYED ALI UMAIS
HIGH WYCOMBE,UNITED KINGDOM
Summary
Soon-to-be Computer Science graduate from Brunel University, proficient in a broad range of IT skills, complemented by hands-on retail experience. Demonstrated leadership capabilities in high-pressure environments, adept at fostering teamwork and enhancing operational efficiency. Strong interest in Cybersecurity and Cloud Security. Eager to leverage my technical knowledge and customer service expertise in a progressive IT role upon graduation next month. Dedicated and results-oriented, with a commitment to continuous learning in the dynamic tech industry.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
5
5
Languages
Work History
Shift Supervisor
Sainsburys
High Wycombe
03.2020 - 06.2023
- Enhanced efficiency by streamlining daily operations in a fast-paced environment.
- Managed all aspects of customer transactions, including payments, complaints, and returns.
- Trained, inspired, and led a customer-centric team, ensuring service excellence.
- Ensured high customer satisfaction by promptly resolving customer issues.
- Managed stock effectively, maintaining optimal product availability.
- Collaborated with other departments and management for smooth store operations.
- Adhered to company policies, procedures, and regulations, ensuring a compliant work environment.
- Adapted to different store sections as needed, including checkouts and customer service desk.
Customer Service Advisor
Argos
High Wycombe
09.2018 - 03.2021
- Assisted in stockroom management, efficiently picking up customer orders.
- Provided seamless service at the collection counter and cash register.
- Proactively offered assistance on the shop floor to enhance the customer experience.
- Managed deliveries to ensure timely distribution.
- Solved customer problems effectively over the phone to maintain customer satisfaction.
Security Specialist
ACME Security
London
06.2020 - 09.2020
- Installed and maintained CCTV, intruder alarm, and fire alarm systems in line with company guidelines and best practises.
- Troubleshooted and repaired system issues, ensuring their optimal functionality.
- Assessed clients' security needs and designed custom systems accordingly.
- Provided exceptional customer service and support to clients.
Team Member
KFC
High Wycombe
06.2018 - 08.2018
- Provided excellent customer service in a high-pressure, fast-paced setting.
- Handled customer orders, cash transactions and participated in food preparation.
- Maintained a clean, safe restaurant environment.
- Met daily production goals and contributed to smooth restaurant operations.
Brand Ambassador
Freelancing
06.2017 - 06.2018
- Represented the company online, demonstrating and explaining product features.
- Promoted products through social media and other online channels.
- Gathered and reported customer feedback to the company.
- Assisted in planning and executing marketing campaigns.
Restaurant Supervisor
Maharaj
Mallorca
10.2016 - 09.2017
- Maintained accurate records of sales, labour, and other costs.
- Hired, trained, and mentored staff to meet and exceed high quality standards.
- Controlled expenses and boosted profitability by managing food and labour costs.
- Scheduled and rotated staff for adequate coverage and a fair distribution of workload.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
Education
Bachelor of Science - Computer Science
Brunel University
London, ENG 09.2020 - 07.2023
BTEC - Information Technology
Buckinghamshire College
Aylesbury, BKM 09.2018 - 06.2020
Skills
Hard and Soft Skills
Timeline
Bachelor of Science - Computer Science
Brunel University
09.2020 - 07.2023
Security Specialist
ACME Security
06.2020 - 09.2020
Shift Supervisor
Sainsburys
03.2020 - 06.2023
BTEC - Information Technology
Buckinghamshire College
09.2018 - 06.2020
Customer Service Advisor
Argos
09.2018 - 03.2021
Team Member
KFC
06.2018 - 08.2018
Brand Ambassador
Freelancing
06.2017 - 06.2018
Restaurant Supervisor
Maharaj
10.2016 - 09.2017
Similar Profiles
Shifani IsmailShifani Ismail
Customer & Trading Manager at SainsburysCustomer & Trading Manager at Sainsburys
Denuka Nadeesha Subasinghe Subasingha Arachchige DonDenuka Nadeesha Subasinghe Subasingha Arachchige Don
Manager at SainsburysManager at Sainsburys
Ben WilliamsBen Williams
Night Shift at SainsburysNight Shift at Sainsburys
Poppy FryerPoppy Fryer
Sainsbury’s at SainsburysSainsbury’s at Sainsburys
Ifeoluwa OlujimiIfeoluwa Olujimi
Residential support worker at Action For ChildrenResidential support worker at Action For Children