SYED AL IMRAN
Sr.IT ENGINEER
Dubai,UAE
Summary
Dedicated Senior IT Engineer highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
IT Engineer (Technical Infrastructure Support)
Drydocks World (A DP World Company)
Dubai, UAE
05.2007 - Current
- Managed IT support for technical infrastructure with expertise in PDQ, Smart Deploy and SCCM
- Managed Active Directory Services, Group Policy Objects and Management Console
- Engineered effective SCCM distribution for diverse products across Windows platforms
- Specialized in configuring and troubleshooting HTC, Samsung, and iPhone devices for corporate clients
- Managed setup of new workstations and servers per specifications
- Specialized supporting virtual desktop infrastructure as IT Engineer
- Diagnosed and resolved end-user issues with OS, email, and various software packages
- Upgraded existing systems and deployed new servers and power distribution
- Managed migration project for upgrading desktops to Windows 11 with ongoing system support
- Led Microsoft Office 365 migration project as IT Engineer
- Led user migration to new infrastructure design
- Managed IT infrastructure, including LAN/WAN and wireless systems
- Managed technical infrastructure support as IT Engineer
- Providing Technical Support CAD/CAM application like AutoCAD, Ship constructor, Strand7, StaadPro2007, GHS 12.5, Sigma NEST, Rhinoceros, Tekla, AVEVA PDMS & Providing support for oracle client installations
- Documented processes for effective desktop management and IT infrastructure support
- Coordinated with vendors and suppliers for relevant activities·
- Maintained up-to-date knowledge of industry trends and advancements, applying relevant changes to internal systems where necessary.
- Proactively identified potential IT risks with thorough audits and assessments.
- Delivered outstanding customer service with prompt issue resolution.
- Supervised junior staff, enhancing their technical skills and knowledge.
- Assisted in budget management activities for IT department, supporting financial planning and control processes effectively.
- Collaborated with other IT professionals to address complex issues effectively.
IT support engineer
LARSEN & TOUBRO INFOTECH
Bengalore, India
09.2005 - 03.2007
- Provided efficient customer service through installation, configuration, and maintenance of hardware and software systems.
- Delivered swift problem resolution by diagnosing and fixing network connectivity issues.
- Maintained high client satisfaction with prompt technical support response times.
- Improved system stability for smoother operations by regularly updating company software.
Education
Diploma - Electronics and Communication Engineering
Government Polytechnic
MANDYA Aug 1996 - Jan 2001
Skills
- Customer-Facing technical support
- Effective communicator
- ITIL understanding
- Technical troubleshooting
- Software installation
- Hardware configuration
- System diagnostics
- Operating systems expertise
- Cloud services navigation
- Email setup and support
- Remote technical support
Certification
- CompTIA : (A+) Hardware & CompTIA (N+) Networking
- MCP : Microsoft Certificate Professional : ID - 3847377)
- MCSA : Microsoft Certified Solutions Associate : ID - MS0618474938
- ITIL v4 : Information Technology Infrastructure Library
Accomplishments
- Implemented SmartDeploy for efficient single image management of Windows OS and software
- Led transition from AutoCAD to BricsCAD following positive POC results
- Managed upgrade of 300 CAD workstations and installed standardized engineering software
- Managed smooth implementation of Microsoft Office 365
- Implemented LAN-connected Time and Attendance System with ERP user data synchronisation
Timeline
IT Engineer (Technical Infrastructure Support)
Drydocks World (A DP World Company)
05.2007 - Current
IT support engineer
LARSEN & TOUBRO INFOTECH
09.2005 - 03.2007
Diploma - Electronics and Communication Engineering
Government Polytechnic
Aug 1996 - Jan 2001
- CompTIA : (A+) Hardware & CompTIA (N+) Networking
- MCP : Microsoft Certificate Professional : ID - 3847377)
- MCSA : Microsoft Certified Solutions Associate : ID - MS0618474938
- ITIL v4 : Information Technology Infrastructure Library
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