Syed Ahzam Ali
Minneapolis
Summary
Dynamic Senior ServiceNow Engineer with extensive experience, specializing in HRSD and ITSM modules and Service Catalog development. Proven ability to manage platform upgrades and automate processes, while effectively communicating with stakeholders. Well-certified, I excel in both independent and collaborative environments, delivering impactful solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior ServiceNow Engineer
Wells Fargo
11.2022 - Current
-ServiceNow HRSD modules
-Build Service Catalogs
-Build Service Portal pages/widgets
-Manage migrations of Update Sets
-Manage the HR Knowledge Base process
-Build Flows to manage Service Catalog processes and integrations
-Manage ServiceNow platform upgrades
-Work with ITSM team to ensure no cross team impacts
ServiceNow Engineer
Optum
01.2020 - 11.2023
-ServiceNow Platform management
-Created automation for Update Set migrations
-Configured Sign On with Azure into ServiceNow
-Set up Integration with ServiceNow to Microsoft Teams, CA Rally
-Migrated ServiceNow workflows into flows
-Managed ServiceNow upgrades
ServiceNow Developer
Optum
06.2019 - 12.2019
-ServiceNow ITSM modules
-Built Service Portal for employee IT support
-Built Service Portal for War Room IT staff
-Built Service Catalogs for IT service offerings
-Managed Update Set migrations
-Configured Incident, Change, Problem tables/forms
Education
Master of Science - Software Engineering
University of St Thomas
St Paul, MN08-2023
Bachelor of Arts - Computer Science
University of Minnesota
Minneapolis, MN05-2019
Skills
-Mastered ServiceNow engineer
-Able to do ServiceNow scripting
-Certified: CSA, CAD, CIS ITSM, CIS HRSD, CTA (in progress)
-Great presenter
-Able to communicate effectively with business and engineers, understand requirements, and showcase solutions
-Great independent worker as well as team player
Certification
-CSA
-CAD
-CIS HRSD
-CIS ITSM
-CTA (in progress)
Timeline
Senior ServiceNow Engineer
Wells Fargo
11.2022 - Current
ServiceNow Engineer
Optum
01.2020 - 11.2023
ServiceNow Developer
Optum
06.2019 - 12.2019
Master of Science - Software Engineering
University of St Thomas
Bachelor of Arts - Computer Science
University of Minnesota
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