Syeda Humayra Nafisa

• Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
• Warmly greeted guests upon arrival to create welcoming atmosphere.
• Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
• Informed customers regarding ingredients used to address allergy and dietary issues.
• From opening the restaurant to maintaining supplies, taking orders, completing tasks assigned by the manager, being polite to guests, collecting dirty dishes, restocking minibars, and ending the task by closing the restaurant.

• Works as Supervisor:, SR EVENTS (PARK PLAZA - VAUXHALL)
• RR AGENCY
• Assistant Manager in DE VERE GRAND CONNAUGHT ROOMS.
• Assistant Manager in BRICKWORKS COMMUNITY CENTRE
• Assistant Manager in IMPERIAL CONFERENCE & BANOUETING CENTRE
• Assistant Manager in IMPERIAL HOUSE BANOUETING

Where I performed My job by;

Motivated management and staff teams to consistently deliver high quality, customer-focused service.

• Enforced company policies and guidelines for all employees.
• Increased team productivity through effective staff planning, coordination and task delegation.

• Developed policies and systems to ensure business successfully achieved objectives.
• Perform University Application of the Students.
• Takes Student Training classes & Mock tests.
• Monitored and reported on industry compliance with relevant legislation.
• Contributed to company-wide consistency between different departments and sites.
• Execute All types of Compliance Works.
• Writes SOP & also monitors all other tasks
• Ensured company policies were implemented and adhered to.
• Maintained accurate and detailed compliance records.
• Collected and organised internal information to support execution of audits.

• Took IELTS Classes Both Academic & General Classes)
• Also took ELT, ELLT, ACL & Internal Test Classes
• Organized Mock Test and Prepared guideline book with practice tests for this institute.
• Developed foreign language learning programmes for various ages and abilities.
• Helped non-native speakers with confidence and social integration.
• Offered personalised constructive feedback to improve student development.
• Prepared students to take official exams, achieving high success rate.
• Supported students in achieving personalised linguistic goals within desired timeframes.

• I have worked there, as a Web Content Writer
• To be more clear my I have written: Web Content, Articles, Blogs, Product Descriptions & Technical Writings
• Along with that, I was also the Team Leader of the content writer group.
• Composed pieces using appropriate voice tones and word choice.
• Proofread documents for proper grammar, spelling and capitalisation.
• Marketed services through social media platforms and advertising services.
• Conducted thorough research to fully understand and deliver on project brief.
• Wrote to specific target audiences and reading levels.
• Produced high-quality and consistent work with minimal mistakes to reduce editing time.

• I have worked there as a Wes content Developer, to be more precise I have written Articles
• As well done Data Entry and Outreach.
• Executed comprehensive testing procedures, identifying and addressing software bugs for enhanced reliability.
• Utilised version control systems to manage and track changes in codebase.
• Implemented security protocols to safeguarded systems against potential vulnerabilities.
• Participated in cross-functional brainstorming sessions, contributing creative ideas for product improvement.

• I used to operate there as a, I have trained other employees & new students about different freelancing sector; especially for the Content, Marketing & Lead Generator.
• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
• Led performance reviews and tailored employee feedback to facilitate professional development.
• Resolved employee relations issues and navigated disciplinary proceedings.
• Prioritised and assigned tasks for strategic and optimised distribution of workloads.
• Supported team to overcome new challenges by forecasting knowledge and skills gaps.