Syed Mahfuz Ahmed

I currently work as a customer advisor in proactive. I am on various campaigns where I support my customers when in need. I offer various products where applicable and work around their needs. I strive to deliver a 5* service to customers and making sure their journey with the bank is as seamless as possible.

• Supporting Clients with their everyday banking needs
• Offering products, services and rewarding clients through valued conversation
• Building rapport and providing great customer service to increase customer satisfaction and NPS scores
• Complaint handling and resolving through investigation and communication across departments to make things right for the client
• Working under pressure to meet business and customer needs, adhering to service levels
• I am hugely passionate about customer service and helping customers realise what is available to them through proactive conversation while remaining compliant and professional
• I believe building rapport with customers is very important as it makes their everyday banking journey very easy and creates a personal connection between the customer and colleague, which is important
• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
• Adhered strictly to policies and procedures for continued company compliance.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Service to customers meeting their banking needs by following the correct process/procedure in order to help the customer and business.
• Offered prompt solutions to maintain customer satisfaction.

I worked as a premier advisor for 5 years. In that time I have been very passionate about customer service and have the ability to help customers with their journey with the bank. I strive to be the best in what I do and always look for opportunity to better myself.

• Managed high-volume customer queries simultaneously through effective multitasking.
• Offered detailed advice on product and service benefits.
• Offered prompt solutions to maintain customer satisfaction.
• Established positive relationships with clients by going extra mile to build rapport.
• Assisted manager in implementing and updating procedures to sustain quality standards.
• Coached and trained team members to increase productivity and growth.
• Liaised with team to develop strategies in improving customer service.
• Followed up on unresolved customer issues to investigate and resolve problems.
• Responded to customer requests with friendly, knowledgeable service and support.

My role at Chom Chom Spice was managing the front of the house and kitchen making sure orders from customers over the phone or walk in were taken properly and assisting customers and making sure the orders was correct. I also managed stock control, cleaning, hygiene making sure the business met Health, and Hygiene polices.

• Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
• Warmly greeted guests upon arrival to create welcoming atmosphere.
• Making sure business expenses were up to date as well as the cash register making sure it all added up
• Making sure the staff wore the correct clothing and equipment to keep it a safe environment
• Making sure all the products were cooked fresh and labelled correctly
• Delivering personal experience to those who are new to the business making sure correct procedure are followed.

As my short term role at Strategic Five Marketing was door to door sales promoting national charities such as National Deaf Children Society.

• Met personal and team sales targets consistently.
• Developed new sales strategies and constantly evaluated effectiveness.
• Upheld excellent customer service with helpful, confident demeanour.
• Identified and obtained new customers to successfully meet all sales targets.
• Maintained smart appearance and polite manner at all times.

I have gained my level 1 & level 2 in motor vehicle mechanics, where is studied for 2 years. In my placement I had access to workshops where I was being trained to fix cars. I also attended classroom to test my knowledge on what I learned.

• Attended all company and manufacturer training to increase knowledge.
• Observed senior mechanics completing major repairs.
• Took advantage of opportunities to learn new systems and repair procedures.
• Kept personal appearance and all work areas neat and professional.
• Used mechanic's tools and shop equipment with safety and accuracy.
• Welded bodywork to create pristine finished products.
• Repaired brakes and changed fluids to deliver safe vehicles.
• Maintained knowledge of updated changes in various equipment models.
• Used automated testing methods to carefully diagnose vehicle faults.
• Carried out scheduled and routine maintenance on small and large vehicles.

At my time at Milltech i was given the opportunity to work at a garage as work experience for 4 months. In those 4 months I helped.

• Observed senior mechanics completing major repairs.
• Took advantage of opportunities to learn new systems and repair procedures.
• Kept personal appearance and all work areas neat and professional.
• Used mechanic's tools and shop equipment with safety and accuracy.
• Repaired brakes and changed fluids to deliver safe vehicles.
• Assembled mechanical components following specifications.