Summary
Overview
Work history
Education
Skills
Timeline
Generic

Syed Abdul Khader Jeelani

Dubai ,United Arab Emirates

Summary

Critical thinking [Job Title] effectively resolves technical issues through troubleshooting and [Technique]. Specialises in [Area of certification] and [Area of certification]. Offers outstanding skills in [Skill] and [Skill].

Passionate [Job Title] offering [Number] years of expertise in the smooth running of [Type]. Consistently delivering to best practice guidelines, with a proven track record in outstanding [Type] results.

Exceptional leader talented at [Skills set 1], [Skill set 2] and [Skill set 3]. Technically-savvy with outstanding relationship building, training and presentation skills.

[Job title] with [Number] years experience. Areas of expertise include [skills].

Accomplished [Job Title], expert in providing effective and efficient [Type] services. Dedicated to self-development, ensuring consistent best practice and first-class results.

Knowledgeable Application Engineer evaluates and integrates software throughout sales cycle to drive meaningful solutions and increase sales. Collaborates with developer team, project managers and salespeople to implement application designs supporting customer needs and technical challenges. Offers product training, testing and continuous improvement for cost-effectiveness and market leadership.

Logical [Job Title] knowledgeable in troubleshooting and managing various [Type] applications. Providing over [Number] years of experience in quality assurance, testing and process improvement. Excellent aesthetic and practical design skills.

Technically-sound Application Engineer effective in analysing relevant information and guiding product cycle from conception to completion. Manages design effort and guides installation process for on-schedule product launches. Consults with internal and external clientele and employs additional system resources to review and enhance configuration for optimal customer satisfaction.

Overview

13
13
years of professional experience

Work history

Senior Application Support Engineer

Saudi German Hospital
Dubai, United Arab Emirates
02.2013 - Current
  • Uploaded new software, rolled out updates and applied patches to [Type] servers upon release to thwart [Type] and [Type] threats from penetrating networks.
  • Responded to [Number] individual tickets every [Timeframe] to provide end-user support on [System], [System] and [Software].
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Processed over [Number] support requests received over [Timeframe] for technical assistance on wide range of issues related to [Software] and [Software].
  • Maintained smooth operations of [Type] through effective and efficient [Action].
  • Generated $[Number] in annual savings by implementing new [Type] process and reducing wasted resources.
  • Achieved [revenue or departmental objective] by [actions taken].
  • Managed team of [Number] employees, overseeing the hiring, training, and professional growth of employees.
  • Worked directly with [departments, clients, management] to achieve [result].
  • Carried out [Task] to ensure compliance with relevant [Type] regulations.
  • Carried out day-day-day [Type] duties accurately and efficiently.
  • Delivered to [Type] targets and KPIs for consistent [Type] progress.
  • Implemented new team onboarding program, reducing training time from 4 weeks to 2.
  • Implemented new team onboarding programme, reducing training time from 4 weeks to 2.
  • Supported Chief Operating Officer with daily operational functions.
  • Monitored multiple databases to keep track of all company inventory.
  • Developed new process for employee evaluation which resulted in marked performance improvements.
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
  • Assisted various business groups with document organisation and dissemination during acquisitions.
  • Improved [Type] through consistent hard work and dedication to [Type].
  • Handled the day-to-day running of [Type], ensuring high levels of productivity and [Type] progression.
  • Implemented marketing strategies which resulted in 12% growth of customer base.
  • Researched and updated all required materials needed for firm and partners.

Implementation Engineer

Mimsys Technologies
Bangalore , India
08.2010 - 01.2013
  • Implemented new team onboarding program, reducing training time from 4 weeks to 2.
  • Implemented marketing strategies which resulted in 12% growth of customer base.
  • Handled the day-to-day running of [Type], ensuring high levels of productivity and [Type] progression.
  • Handled [Task] and [Task] to ensure [Result].
  • Worked closely with [Job title] to establish and deliver to [Type] needs.
  • Performed [ Type ], [ Type ] and [ Type ] tests on modules and full software implementations for more than [ Number ] projects per year.
  • Authored and maintained well-organised, efficient and successful manual test cases for entire team.
  • Implemented new team onboarding programme, reducing training time from 4 weeks to 2.
  • Adeptly handled [Number] of inbound calls per day, generating £[Number] in sales revenue annually.
  • Tracked, prioritised and organised defects with [ Software ], working with development team to facilitate timely corrections.
  • Improved [Type] through consistent hard work and dedication to [Type].
  • Monitored multiple databases to keep track of all company inventory.
  • Grew client base through continued levels of outstanding service, such as [Task] and [Task].
  • Supported [Job title] in improving operations and resolving issues to deliver top-notch customer service.
  • Improved company customer service rating by [Number]%.

Education

Bachelor of Business Management - BBM

Brindavan College
Bangalore , India
03.2005

Skills

  • Staff education and training
  • Software diagnosis
  • Application support
  • Technical issues analysis
  • Troubleshooting proficiency
  • Technical documents comprehension
  • [Software name] expert
  • [Type] debugging
  • Application installations
  • [Software] expertise
  • Time management
  • Risk management processes and analysis
  • Motivational team player
  • [Software] proficient
  • Team leadership
  • Data management
  • Process implementation
  • Process improvement
  • Solutions development
  • Quality assurance

Timeline

Senior Application Support Engineer

Saudi German Hospital
02.2013 - Current

Implementation Engineer

Mimsys Technologies
08.2010 - 01.2013

Bachelor of Business Management - BBM

Brindavan College
Syed Abdul Khader Jeelani