Summary
Overview
Work history
Education
Skills
Languages
Accomplishments
Timeline
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Syeda Ujala

London,Greater London

Summary

Roehampton University Law graduate with strong analytical, research, and communication skills. Experienced in legal research, documentation, and customer service, with a proven ability to work under pressure while maintaining accuracy and professionalism. Fluent in English and Urdu, highly organised, and adept at multitasking to deliver excellent client service and operational efficiency.

Overview

6
6
years of professional experience
10
10
years of post-secondary education

Work history

Retail assistant

Boots the Chemist
London, Croydon
03.2024 - 12.2025
  • Guided almost 50 customers per day towards appropriate products based on their preferences, boosting overall satisfaction.
  • Handled cash register operations efficiently, minimising queue lengths at checkouts.
  • Helped in setting up special events and promotional activities within the store.
  • Boosted sales through suggestive selling techniques.
  • Resolved customer complaints, ensuring satisfaction and repeat business.
  • Collaborated with the store manager to identify fast-selling products and restock accordingly.
  • Participated in seasonal sale preparations by arranging promotional displays strategically.

Customer Service Representative

Goodway Services Ltd
London, England
05.2023 - 02.2024
  • Managed over 30 incoming client calls daily, addressing queries and logging service requests promptly.
  • Liaised with maintenance teams to ensure efficient resolution of issues.
  • Maintained accurate records of requests and resolutions to facilitate property management operations.
  • Demonstrated strong problem-solving, active listening, and organisational skills in fast-paced environment.
  • Handled customer complaints by providing timely solutions to guarantee positive outcomes.
  • Ensured clear communication with clients, contributing to high levels of customer satisfaction.
  • Managed high-volume customer queries simultaneously through effective multitasking across channels.
  • Adhered strictly to policies and procedures for continued company compliance.

Food & essentials distributor

Idara -e- Jaaferiya
London
05.2020 - 03.2021
  • Volunteered at local mosque to distribute food and essentials to vulnerable individuals during Covid-19.
  • Used management software and data analysis to forecast product demand.
  • Engaged diverse community groups to promote inclusivity and cooperation.
  • Followed strict hygiene practices whilst handling food items.
  • Inspected received goods, ensured quality standards met.

Education

LLB - Law

University of Roehampton
London
09.2022 - 06.2025

GCSEs -

Burntwood School
London
09.2013 - 09.2018

A-Levels -

New City College
London
09.2020 - 06.2022

Skills

  • Problem-solving, Teamwork
  • Time Management
  • Communication
  • Multitasking
  • Organisation
  • Active Listening
  • Positive Attitude
  • Bilingual (English & Urdu)

Languages

English
Native
Urdu
Native

Accomplishments

  • Gained valuable legal research experience through a degree, producing concise and accurate documentation.
  • Lead group work and presentations at university.
  • Consistently recognised by managers for professionalism, reliability, and a strong work ethic.
  • Trusted with extra responsibilities due to attention to detail and organisational skills.
  • Known for excellent customer service, problem-solving, and ensuring positive client experiences.
  • Maintained an excellent attendance and punctuality record, demonstrating commitment and dependability.

Timeline

Retail assistant

Boots the Chemist
03.2024 - 12.2025

Customer Service Representative

Goodway Services Ltd
05.2023 - 02.2024

LLB - Law

University of Roehampton
09.2022 - 06.2025

A-Levels -

New City College
09.2020 - 06.2022

Food & essentials distributor

Idara -e- Jaaferiya
05.2020 - 03.2021

GCSEs -

Burntwood School
09.2013 - 09.2018

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Syeda Ujala