Syeda Ujala
London,Greater London
Summary
Roehampton University Law graduate with strong analytical, research, and communication skills. Experienced in legal research, documentation, and customer service, with a proven ability to work under pressure while maintaining accuracy and professionalism. Fluent in English and Urdu, highly organised, and adept at multitasking to deliver excellent client service and operational efficiency.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
Work history
Retail assistant
Boots the Chemist
London, Croydon
2024.03 - 2025.12
- Guided almost 50 customers per day towards appropriate products based on their preferences, boosting overall satisfaction.
- Handled cash register operations efficiently, minimising queue lengths at checkouts.
- Helped in setting up special events and promotional activities within the store.
- Boosted sales through suggestive selling techniques.
- Resolved customer complaints, ensuring satisfaction and repeat business.
- Collaborated with the store manager to identify fast-selling products and restock accordingly.
- Participated in seasonal sale preparations by arranging promotional displays strategically.
Customer Service Representative
Goodway Services Ltd
London, England
2023.05 - 2024.02
- Managed over 30 incoming client calls daily, addressing queries and logging service requests promptly.
- Liaised with maintenance teams to ensure efficient resolution of issues.
- Maintained accurate records of requests and resolutions to facilitate property management operations.
- Demonstrated strong problem-solving, active listening, and organisational skills in fast-paced environment.
- Handled customer complaints by providing timely solutions to guarantee positive outcomes.
- Ensured clear communication with clients, contributing to high levels of customer satisfaction.
- Managed high-volume customer queries simultaneously through effective multitasking across channels.
- Adhered strictly to policies and procedures for continued company compliance.
Food & essentials distributor
Idara -e- Jaaferiya
London
2020.05 - 2021.03
- Volunteered at local mosque to distribute food and essentials to vulnerable individuals during Covid-19.
- Used management software and data analysis to forecast product demand.
- Engaged diverse community groups to promote inclusivity and cooperation.
- Followed strict hygiene practices whilst handling food items.
- Inspected received goods, ensured quality standards met.
Education
LLB - Law
University of Roehampton
London 2022.09 - 2025.06
GCSEs -
Burntwood School
London 2013.09 - 2018.09
A-Levels -
New City College
London 2020.09 - 2022.06
Skills
- Problem-solving, Teamwork
- Time Management
- Communication
- Multitasking
- Organisation
- Active Listening
- Positive Attitude
- Bilingual (English & Urdu)
Languages
English
Native
Urdu
Native
Accomplishments
- Gained valuable legal research experience through a degree, producing concise and accurate documentation.
- Lead group work and presentations at university.
- Consistently recognised by managers for professionalism, reliability, and a strong work ethic.
- Trusted with extra responsibilities due to attention to detail and organisational skills.
- Known for excellent customer service, problem-solving, and ensuring positive client experiences.
- Maintained an excellent attendance and punctuality record, demonstrating commitment and dependability.
Timeline
Retail assistant
Boots the Chemist
2024.03 - 2025.12
Customer Service Representative
Goodway Services Ltd
2023.05 - 2024.02
LLB - Law
University of Roehampton
2022.09 - 2025.06
A-Levels -
New City College
2020.09 - 2022.06
Food & essentials distributor
Idara -e- Jaaferiya
2020.05 - 2021.03
GCSEs -
Burntwood School
2013.09 - 2018.09