Syed Raza
London,UNITED KINGDOM
Summary
I am a dynamic professional with leadership and organisational abilities. I have exceptional expertise in CRM software, point of sale systems, and CCTV monitoring. I demonstrate strong skills in client relations, conflict resolution, training and development.
Adept at problem solving, where I focus on enhancing customer experiences through effective use of access control software and customer databases. Excellent and interpersonal skills, along with ability to adapt quickly to new environments. Driven to deliver high-quality service.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work history
Officer/Supervisor
Workrate
2023.06 - 2026.02
- I use my excellent customer service skills to be signing in customers and contractors using the AMAG access control system. I conduct CCTV patrols to ensure all cameras are working as they should. I also do both internal and external patrols. I help train new starters at the site in emergency response procedures, restricted rooms, as well as adhering to client expectations. I'm also extremely competent at alarm acknowledgement when they go off.
Accounts Assistance
Tydene
2017.09 - 2023.01
- Maintained accurate and up-to-date financial records for the company. Assisted in preparing financial statements and reports. Managed accounts payable and accounts receivable, ensuring timely payments and collections. Conducted bank reconciliations and ensured compliance with accounting standards and regulations.
Customer Service Assistant
Barclays
2016.01 - 2016.08
- Assisted customers with inquiries and provided effective solutions to their problems. Built strong customer relationships by demonstrating empathy and understanding. Received excellent feedback from customers for providing exceptional service. Processed customer transactions such as deposits, withdrawals, and payments and ensured those were audited correctly.
Education
A-Levels - BUSINESS
LEYTON SIXTH FORM COLLEGE
LONDON 2017.09 - 2020.08
Skills
- CRM Software
- Point of Sale Systems
- CCTV Monitoring
- Access Control Software
- Customer Database
- Data Entry Skills
- Skills
- Client Relations
- Training and Development
- Attention to Detail
- Patience
- Flexibility
- Teamwork
- Leadership
- Organization
- Time keeping
- Quick thinking
- Computer skills
- Problem Solving
- Conflict resolution
Timeline
Officer/Supervisor
Workrate
2023.06 - 2026.02
A-Levels - BUSINESS
LEYTON SIXTH FORM COLLEGE
2017.09 - 2020.08
Accounts Assistance
Tydene
2017.09 - 2023.01
Customer Service Assistant
Barclays
2016.01 - 2016.08