Syed Rafat
Sunderland
Summary
Hardworking administrative professional familiar with Excel and project management. Passionate about business success and talented at supporting executive, team and customer needs. Background working with confidential information, strict processes and ambitious targets. Thrives under pressure in high tempo environment to meet tight deadlines.
Overview
4
4
years of professional experience
Work History
HTOL Duty Office
Hays Travel
Sunderland, Tyne and Wear
02.2022 - Current
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Worked with call handling technology to respond to increased customers within target timeframes.
- Recorded and processed customer data accurately.
- Followed up on unresolved customer issues to research and correct problems.
Student Mentor
North East Collaborative Outreach Programme
Sunderland, Sunderland
12.2019 - 07.2021
- Supporting NECOP learners in their decisions for the future
Planning, organising and deliver an approved range of activities for the FutureMe learners - Working 1:1 with the learners and groups to support them in their journey to higher education and further education
- Providing learners with advice and guidance to promote opportunities to access higher education and beyond
- Supplying accurate information and data to the project coordinator for monitoring purposes
Casual Worker
University of Sunderland
Sunderland
11.2019 - 03.2020
- Calling recent graduates (class of 2019) from the University of Sunderland
- Collecting information and recording the information on an online database and questionnaire
- Dealing with sensitive information and storing them correctly
Working under pressure to meet targets within a short time frame
Education
Bachelor of Science - Health, Exercise and Fitness
University of Sunderland
Sunderland07.2021
Higher National Diploma - Information Technology
Newcastle College
Newcastle-upon-Tyne06.2018
GCSEs - English and Maths
Sandhill View Academy
Sunderland06.2015
Skills
- Dispute resolution
- Customer experience
- Customer care
- Data verification procedures
- Student progress reporting
- Academic advisement
- Classroom management
Timeline
HTOL Duty Office
Hays Travel
02.2022 - Current
Student Mentor
North East Collaborative Outreach Programme
12.2019 - 07.2021
Casual Worker
University of Sunderland
11.2019 - 03.2020
Bachelor of Science - Health, Exercise and Fitness
University of Sunderland
Higher National Diploma - Information Technology
Newcastle College
GCSEs - English and Maths
Sandhill View Academy
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