Syed Mohammed
London
Summary
Service-focused and culturally aware professional with 5+ years’ experience in aviation security and customer service. Adept at working under pressure, handling diverse customers, and maintaining high grooming and safety standards. Currently leading a customer service team in a fast-paced hospitality environment. Passionate about delivering world-class service and pursuing a career as Emirates Cabin Crew.
Overview
7
7
years of professional experience
Work History
Customer Service Manager
Kome Express
07.2022 - Current
- Manage day-to-day customer operations in a busy dine-in and delivery restaurant
- Supervised team to ensure adherence to hygiene and service quality.
- Resolve customer concerns promptly with empathy and professionalism
- Maintain high standards of presentation and communication
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Took ownership of customer issues and followed problems through to resolution.
Aviation Security Officer
Transguard Group LLC
12.2018 - 11.2021
- Detected potential threats by utilizing advanced technology such as X-ray machines and explosive trace detectors.
- Supported smooth airport operations by diligently managing passenger flow during peak hours and periods of high traffic volume.
- Reduced risk of security breaches by maintaining a high level of vigilance and awareness in monitoring surveillance systems.
- Enhanced airport security by conducting thorough screenings and inspections of passengers, baggage, and cargo.
- Collaborated with law enforcement agencies to respond swiftly to emergencies, ensuring the safety of all passengers and personnel.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
Education
Master Of Science (MSc) In International Managemen - Management
University of Leicester
Leicester, United Kingdom 09.2023
Bachelor Of Commerce(Computers) - Commerce
Osmania University
Hyderabad, India 07.2018
Skills
- Excellent communication & interpersonal skills
- Proven safety awareness from aviation background
- Multicultural teamwork and cultural sensitivity
- Professional image and grooming
- Conflict resolution and problem-solving
- Calm under pressure
- Leadership and staff training
- Adaptable and quick learner
- Customer service
- Problem-solving
- Customer focused
Additional Information
Date of Birth: 11 October 1996
Height: 180.3 cms
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Urdu
Advanced (C1)
Telugu
Bilingual or Proficient (C2)
Accomplishments
- Successfully completed Security Officer Training at Emirates Aviation College, Dubai
(Course included aviation security procedures, passenger screening, crisis management, and airport safety protocols) - Trained under Emirates’ international aviation standards and procedures
Timeline
Customer Service Manager
Kome Express
07.2022 - Current
Aviation Security Officer
Transguard Group LLC
12.2018 - 11.2021
Master Of Science (MSc) In International Managemen - Management
University of Leicester
Bachelor Of Commerce(Computers) - Commerce
Osmania University