Summary
Overview
Work history
Education
Skills
Timeline
Generic

syed islam

london,london

Summary

Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Skilled customer service with history of building customer satisfaction and loyalty by delivering top-notch support and service. Talented in troubleshooting problems with excellent analytical and critical thinking skills. Team player offering 18+ years in retail environments. Tireless, well-organized Customer Advocate determined to resolve customer concerns to complete satisfaction. Balances company requirements against customer needs. Highly professional and courteous in all interactions.

Overview

18
18
years of professional experience
5
5
years of post-secondary education

Work history

Customer Assistant

westferry metro
london, london
03.2021 - Current
  • Maintained sales floor stock levels through consistent monitoring and regular replenishments.
  • Provided fast checkout service with high levels of customer care and transaction speed.
  • Offered advice on product selection for enhanced levels of support and service.
  • Carried out regular quality checks to ensure displayed products were in good, saleable condition.
  • Managed customer complaints with prompt, mutually beneficial resolutions.

Customer Assistant

CO OP
london(poplar), london
01.2011 - 02.2021
  • Maintained sales floor stock levels through consistent monitoring and regular replenishments.
  • Provided fast checkout service with high levels of customer care and transaction speed.
  • Offered advice on product selection for enhanced levels of support and service.
  • Carried out regular quality checks to ensure displayed products were in good, saleable condition.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.

Customer Assistant

Marks & Spencer
Cheltenham, Gloucestershire
12.2005 - 12.2011
  • Maintained sales floor stock levels through consistent monitoring and regular replenishments.
  • Provided fast checkout service with high levels of customer care and transaction speed.
  • Offered advice on product selection for enhanced levels of support and service.
  • Carried out regular quality checks to ensure displayed products were in good, saleable condition.
  • Deep cleaned shopfloor to uphold strong hygiene and presentation standards.

Education

Bachelor of Arts - Economics

SYLHET GOVORNOMENT COLLEGE & UNIVERSITY
SYLHET BANGLADESH
09.1997 - 09.2000

English launge cousce - English

learn direct (online)
London
09.2001 - 09.2003

Skills

  • Team player
  • Customer care
  • Exemplary customer service
  • Instant messaging
  • Transaction processing
  • Keen problem solver

Timeline

Customer Assistant

westferry metro
03.2021 - Current

Customer Assistant

CO OP
01.2011 - 02.2021

Customer Assistant

Marks & Spencer
12.2005 - 12.2011

English launge cousce - English

learn direct (online)
09.2001 - 09.2003

Bachelor of Arts - Economics

SYLHET GOVORNOMENT COLLEGE & UNIVERSITY
09.1997 - 09.2000
syed islam