Syed Hossein

• Managed multi-location retail branches, specialising in selling beds, mattresses, and furniture.
• Led and developed sales teams; coordinated staff rotas and handled payroll.
• Delivered 100%+ on KPIs consistently; ensured branch sales exceeded targets.
• Rolled out and promoted new product launches in alignment with head office strategies.
• Conducted regular performance reviews for continuous employee development.
• Managed daily operations to ensure smooth running of the branch.
• Ensured compliance with company policies, maintaining ethical standards.
• Resolved customer complaints swiftly, maintaining company's reputation.
• Improved branch productivity by implementing efficient work schedules.
• Developed and implemented strategies for increased customer satisfaction.
• Maintained inventory levels to meet customer demand without excess stockholding.
• Streamlined business processes to enhance operational efficiency.
• Ensured branch met all regulatory requirements for safe operation.

• Handled online retail operations via Amazon Europe and eBay (300+ product lines).
• Resolved 200+ customer queries daily; managed returns and refunds.
• Ensured timely dispatch and communication excellence with Amazon.
• Oversaw evening operations and helped maintain green performance metrics.

• Marketed and sold footwear across the UK and Europe; led product development.
• Represented company at international trade fairs and exhibitions.
• Managed supplier relations, payments, and credit control.
• Created bulk incentive schemes, drove customer retention, and increased revenue.

• Sold beds, pillows, insurance packages, and bedroom furniture.
• Maintained high service standards and achieved mystery shopper benchmarks.
• Promoted new products and led store team to consistent KPI success.
• Multiple branch and individual performance awards over tenure.

• Delivered services in a high-pressure environment; focused on customer acquisition and retention.

GPA: Merit

GPA: Completed

GPA: 2:1