SYED AMEENUDDIN
Preston,la
Summary
Dynamic and results-driven professional with extensive expertise in account management, campaign management, and programmatic buying. Demonstrates exceptional skills in product and process trainings, team building, and strategic thinking. Proficient in managing mobile, in-app, and video campaigns within the ad exchange ecosystem while applying performance goals such as CPA, ROAS, CPC, and CPM. Adept at communication excellence and ethical judgement with a strong understanding of GDPR regulations. Committed to business process improvement through performance monitoring and KPI management.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work history
Team Lead & Trainer (APAC/EMEA/NA) - Leading DSP
Vuchi Media Pvt Ltd
Hyderabad
11.2017 - 01.2023
- Training multiple teams to achieve technical excellence
- Understanding problem tickets, strategising plausible solutions and working in tandem with the designated Account Managers and/or clients to achieve the desired results per the urgency
- Taking care of Process and Product basis training requirements
- Account Optimizations and Upsells
- Facilitating Display Advertising walkthroughs
Pod Lead (APAC/EMEA/NA) - DoubleClick Campaign Manager
Accenture Services Pvt Ltd
08.2014 - 11.2017
- Leading a team of mid term tenured members to achieve technical excellence
- Understanding problem tickets, strategising plausible solutions and working in tandem with the designated Account Managers to achieve the desired results per the urgency
- Send out daily, weekly and monthly reports outlining team and agent related progress
- Auditing quality and product related growth of every analyst within the team
- Subject Matter Expert (DoubleClick Suite): Drive technical leadership and facilitate product stability across regions
- Specialist in Management and Analysis of Clients' Campaigns. (Display, Video, app & Mobile)
- Providing Optimal solutions and consulting for Display/Video Campaigns for a host of clients including but not limited to Lexus, Nike, Adidas, Vivaki, Amnet, Cadreon, Collective Media, Essence digital, DentsuAegis Network, GroupM, Saatchi & Saatchi, OMD, etc
- Troubleshooting requests based on various Ad Formats like Image, Rich Media, HTML, Mobile, Video
- Creative lifecycle - Upload to Approval
- Working with Product and Engineering teams to improve the platform, enhance user interface and help in devising new features
Customer Service Associate/SME
Amazon India Development Centre
09.2013 - 06.2014
- Handle escalation chats - Online Retail Orders
- Isolating and reporting Fraud contacts to the Transaction Risk Management teams
Team Member/SME
BA Continuum (I) Pvt. Ltd
03.2012 - 08.2013
- Credit Card cross sales and management
- Coached and mentored new recruits in the team
- Process escalations around the product sales and management
Education
Masters in Business Administration - MBA - Business
NIMS University
India 06.2012 - 04.2014
Bachelor of commerce - Commerce
Osmania University
India 06.2008 - 04.2011
Skills
- Product Trainings
- Process Trainings
- Presentation
- Team Building
- Account Management
- Campaign Management
- Campaign Manager 360
- Display & Video 360
- Account Management & Analysis
- Programmatic Buying
- Managing Mobile, In-App & Video Campaigns
- Ad Exchange Ecosystem
- Ad Tracking & Serving
- Applying Performance goals like CPA, ROAS, CPC, CPM
- Understanding of gdpr regulations
- Communication excellence
- Strategic thinking capabilities
- Decision-Making expertise
- Microsoft office suite competency
- Influencing and persuasion prowess
- Ethical judgement
- Knowledge of quality standards
- Training and Development
- Customer relationship building
- Customer relationship management
- Business process improvement
- Team performance data analysis
- Performance monitoring
- Solutions-focused
- Excellent communication
- Staff management
- Employee performance reviews
- Process Improvement
- Executive team presentations
- KPI management
- Task delegation
- Performance appraisals
- Employee training and development
- Performance evaluation
Custom
The above information is true to the best of my knowledge.
Affiliations
- Documentries
Languages
English
Proficient (C2)
French
Elementary
Arabic
Intermediate
Hindi
Proficient (C2)
Urdu
Proficient (C2)
References
References available upon request.
Timeline
Team Lead & Trainer (APAC/EMEA/NA) - Leading DSP
Vuchi Media Pvt Ltd
11.2017 - 01.2023
Pod Lead (APAC/EMEA/NA) - DoubleClick Campaign Manager
Accenture Services Pvt Ltd
08.2014 - 11.2017
Customer Service Associate/SME
Amazon India Development Centre
09.2013 - 06.2014
Masters in Business Administration - MBA - Business
NIMS University
06.2012 - 04.2014
Team Member/SME
BA Continuum (I) Pvt. Ltd
03.2012 - 08.2013
Bachelor of commerce - Commerce
Osmania University
06.2008 - 04.2011
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