Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Languages
References
Timeline
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SYED AMAN

Glasgow,United Kingdom

Summary

A highly skilled professional with a strong foundation in interpersonal communication and analytical problem-solving. Demonstrates exceptional collaborative teamwork and efficient time management, ensuring high accuracy in data management and process optimisation. Known for a proactive approach to challenges, consistent attendance, and reliability, with a detail-oriented mindset that excels under pressure and tight deadlines. Proficient in Microsoft Office Suite, with a focus on workload prioritisation techniques to enhance performance.

Overview

3
3
years of professional experience
2
2
years of post-secondary education

Work history

Customer service consultant

Past Due Credit solutions
Glasgow
12.2024 - Current
  • Achieved improved customer satisfaction ratings by resolving complex issues efficiently.
  • Conducted detailed investigations and negotiations to effectively settle disputes.
  • Initiated outbound calls for collecting outstanding debts, ensuring prompt payment recovery.
  • Maintained accurate records through meticulous documentation of collection activities.
  • Delivered courteous service during customer interactions, reinforcing positive business relationships.
  • Applied extensive product knowledge to assist customers with purchases and queries.
  • Collaborated with team members to enhance the overall customer experience consistently.
  • Identified potential risks before initiating collection actions through thorough assessment of debtor's financial situation.
  • Analysed financial risk and worked to maximise compliance with payment plans.

Financial Assist Associate

Intrum UK
Glasgow, United Kingdom
07.2024 - 12.2024
  • Provided high-quality service to callers, addressing and meeting their needs effectively.
  • Followed communication scripts to handle diverse customer requirements professionally and personally.
  • Served as an effective liaison between companies and clients, enhancing customer satisfaction with each interaction.
  • Managed various customer accounts such as car finance, bank accounts, credit cards, loans, catalogues, mortgages, and mobile phones.
  • Delivered personalized solutions to customers experiencing financial difficulties, offering affordable repayment plans.
  • Ensured compliance with Consumer Duty regulations, driving fair outcomes for customers.

Client services administrator

BB Accounting
Glasgow, United Kingdom
02.2022 - 06.2024
  • Maintained high standards of client service through meticulous attention to detail.
  • Ensured compliance with all company guidelines during services delivery.
  • Participated actively in training sessions, gaining professional growth.
  • Recorded information about inquiries and complaints within internal database.
  • Contributed to team meetings, offering valuable insights and suggestions.
  • Complied with GDPR regulations while maintaining clients' records.
  • Improved client relations by promptly addressing their needs and concerns.
  • Utilised CRM software effectively, enhancing data management practices.
  • Streamlined document filing systems for more efficient retrieval process.
  • Assisted in developing procedural manuals to streamline processes.
  • Ensured timely responses with effective management of clients' emails and calls.
  • Provided first line operational support to all points of purchase by email and telephone.

Education

Masters - Business Analysis and Consulting

University of Strathclyde
01.2023 - 05.2025

Skills

  • Interpersonal communication skills
  • Analytical problem-solving abilities
  • Effective listening skills
  • Collaborative teamwork
  • Efficient time management
  • Detail-oriented mindset
  • Process optimization strategies
  • Workload prioritization techniques
  • Performance under pressure and deadlines
  • Understanding in Microsoft Office Suite
  • High accuracy in data management
  • Proactive approach to challenges
  • Consistent attendance and reliability

Affiliations

  • Cycling

Accomplishments

    Masters Grade - 2:1

Languages

English
Advanced (C1)
Hindi
Native

References

References available upon request.

Timeline

Customer service consultant

Past Due Credit solutions
12.2024 - Current

Financial Assist Associate

Intrum UK
07.2024 - 12.2024

Masters - Business Analysis and Consulting

University of Strathclyde
01.2023 - 05.2025

Client services administrator

BB Accounting
02.2022 - 06.2024

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SYED AMAN